How can guests communicate with PMCs before and after a reservation?This article covers some frequently asked questions regarding Boost - Booking.com connections.
1. General Pre and Post-Booking Communication: Can guests communicate with PMCs before and after a reservation?
Before a guest books a reservation they will not have access to the PMCs contact information. In the case the guest has questions about the property they will contact the Booking.com customer service department for an answer. However, after a reservation is made the guest will be provided the PMCs contact information on their Booking.com confirmation. Also the PMC will have the guest contact information to reach them if needed. The contact details that are entered in the extranet under "Primary point of contact" is shared with the guest.
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