The purpose of this documentation is to outline the fundamental differences between distributing your properties to Airbnb and Booking.com. This document outlines the larger aspects of distribution and what might directly affect you as a property manager or owner.
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With Booking.com the host or trip provider is the merchant of record. The trip provider is entirely responsible for charging the guest as Booking.com will not directly charge the guest. Think of booking.com as the facilitator, but not directly involved in any part of the transaction. Booking.com will provide the guest payment information directly to the host. Each guest's credit card details can only be viewed 3 times, for up to 10 days after the check-out date. If the booking is canceled, credit card details are available for up to 10 days after the cancellation date. (https://partner.booking.com/en-us/help/policies-payments/how-can-i-access-guest-credit-card-details)
Ex. You have a guest staying at your property and they let you know they are bringing a pet, which will incur a pet fee for your property. You will have access to guest payment information and be able to charge the guest yourself.
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No matter what cancellation policy you choose Booking.com will invoice a 15-18% commission on both Rents & Fees from any booking made through their site dependent on your agreement you have with booking.com. Booking.com will send you a monthly invoice of what you owe so you can make one monthly payment to them. Commissions will be charged for the month in which the guest checks out and pays for their booking. More information can be found here: https://partner.booking.com/en-us/help/working-booking/what-commission-do-i-pay-bookingcom-and-when-do-i-pay-it
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Airbnb you have the ability to put in information regarding House Rules, Guest Access, Interaction with Guests, The Neighborhood, Getting Around, and Other things to Note. These can all be entered into your Rezfusion Boost account. If you want to add any information regarding yourself as a host you will need to do that directly in your Airbnb account. There are fields available in Boost called Private Fields that are initiated during an inquiry or post booking you can configure. These include Airbnb House Manual, Airbnb Messaging Initial Inquiry Reply, & Airbnb Directions.
Your Airbnb area named "The Space" is coming directly from your property management system, you can make changes within your Boost account talk with your implementation specialist to consult on this.
The mandatory field within your Airbnb details is House Rules in order to be active on Airbnb, other fields help you gain super host status and have a stronger presence on Airbnb. See article here, https://www.airbnb.com/help/article/431/how-do-i-make-my-listing-more-competitive
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