Versions Compared

Old Version 25

changes.mady.by.user Ryan Beagley-Reiner

Saved on

compared with

New Version Current

changes.mady.by.user Ryan Beagley-Reiner

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleFee Details

Supported

  • Daily Fees

  • Daily % based fees

Not Supported:

  • Conditional, Optional, or Opt-in type fees besides mapped to the Pet category.

  • Fees based on LOS groupings are NOT supported.

    • Example: Fee A is $45 for stay length of 1-5 days, Fee B - $75 for stay length of 6-10 days.

How to View your live HVMB Listings

Expand
titleViewing you live HVMB Listings

In your HVMB Extranet:

  1. Log into the HVMB Extranet here:

  2. Go to your listings page

  3. Click on the property you would live to view

Alternative Method

  1. Add this url in your browser : https://homes-and-villas.marriott.com/en/properties/

  2. Find the HVMB listing ID In Boost-HVMB Property Settings Page:

  3. Add the HVMB ID after “properties/” so the URL will look like this:
    https://homes-and-villas.marriott.com/en/properties/123456

     

  4. Hit Enter and you will be brought to the live listing.HVMB Support Resources for Property Managers

HVMB Host Support & Resources

Expand
titleExpand for Property Manager Support Resources

Help & FAQs: https://channel-portal.homes-and-villas.marriott.com/en/about-us-faq

Listing management: HVMBInventory@marriott.com
System access questions:  HVMBTrainer@marriott.com
Financial payment process & reconciliation: FBP_HVMI@marriottAccount management questions: hvmb.accountmanagement@marriott.com

Customer & reservation support: +1 833-764-2004 or homesandvillas@marriott.com

Who to Contact and When:

To expedite the support you need, follow this guide to reach the appropriate team.

Topic

Topic Examples

Who

How

Connectivity Partner Technical

I have issues with:

  • Calendar or rates

  • Properties not pushing through

  • Pushing properties as part of onboarding

  • Amenities not properly displaying

Boost

Contact Boost Support here: https://support.bluetent.com/

 

HVMB Portal Technical

I still have issues with:

  • Rate or Calendar display after working with Boost

  • Viewing payouts or reservations on HVMB Portal

HVMB Technical Support

https://channel-portal.homes-and-villas.marriott.com/en/contact-us

Inventory &

Listing Management

I have a question about:

  • My current HVMB inventory

  • How to add or remove properties from the portal

  • How to better understand inventory listing status

HVMB

Inventory

Team

HVMBInventory@marriott.com

Customer & Reservation

I need Guest Experience support related to:

  • Guest reservations

  • Service issues, escalations guest is being relocated

  • Guest has a question about Bonvoy points

HVMB

Customer Service

(833) 764-2004 - Toll-Free Number (calls in US & Canada)

 

+1 (786) 522-2680 - Toll Number

(calls outside US & Canada)

Process & Procedure

I need to know “how to”:

  • Complete an offline reservation

  • Refund a guest

  • System access (EID, HVMB Portal, Medallia)

HVMB Trainer

HVMBTrainer@marriott.com

Financial Payment Process & Reconciliation

I have a question about:

  • Missing or incorrect payouts

  • HVMB fee invoices

  • Home Manager payment schedule & flow 

HVMB Finance

FBP_HVMB@Marriott.com

Homes & Villas Business

I have a:

  • Contractual related questions

  • Clarification question about a brand standard

Please contact us and a team member will assist you!

Laurie Klapacz

Laurie.klapacz@marriott.com

...