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Tip

Good to Know: Change Payout Method on Hopper
However, you can adjust the payout method to bank transfer so that you avoid that credit card fee. This is done in the Hopper Host Portal by going to Settings -> Payout method. At this time one bank account can be added per Hopper account. Learn more here: https://hosts.hopper.com/help-center/payouts-and-taxes/payouts

Publishing & Unpublishing Hopper Listings

  • Learn how to publish your Hopper Listings here:Partner Network - Publishing & Unpublishing Listings

  • You can enable “Auto-Activate” in the Hopper Host Portal to automatically set new listings Active that are pushed Published from Boost (Hopper Channel). If Auto-Activate is not enabled, you will have to manually activate new properties on your Hopper Host Portal.

  • When you publish properties from Boost, they will automatically populate and go live on Hopper within 24 hours. (As long as “Auto Activate” is enabled in your Hopper Host portal).

  • Unpublishing Properties: If you no longer want to list a property on Hopper, unpublish the property from the Boost Partner Network or from the Boost-Hopper channel.

Communicating with Guests

The guest First name, Last name, Phone number and Email address will be collected and available for all bookings in the Hopper portal. Once you receive a reservation you need to send the guest booking confirmation and check in instructions. There is no Hopper messaging platform. Guest communications are done via email/phone by you. If you are still having difficulty contacting a guest, you can reach out to homesreservations@hopper.com to aid in that process.

Host Support Contacts & Resources

Hopper Help Center

https://hosts.hopper.com/help-center/

How to Manage Hopper Reservations

https://hosts.hopper.com/help-center/

Hopper Support

For fast support on any issues you are experiencing:

Host portal ticket: https://hosts.hopper.com/support

+1-800-328-7100

Hopper FAQs

What is Hopper’s Host a Commission?

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Expand
titleHow to View Live Listings

  1. Log in to the Hopper host portal: https://hosts.hopper.com/login

  2. From the Listings Page click the three dots next to the listing then click View listing on the Hopper app

  1. Scan the QR code on the pop up with your mobile device or copy the URL link.

Other Notes:

You can also look at you listing content preview in your Hopper portal by clicking on the property.

Upon request Hopper support can also generate a property report (CSV) that has all the properties for your account and their URLs.

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