When a project should be closed out and key steps involved in the hand-off to support process.

When is a project ready to be handed off to support and closed out?

Rezfusion Boost - Once all of a client’s units are live on the channel(s) assigned to the project (Airbnb, Booking.com, Google, HomesToGo, VRBO), and final trainings have been completed, you should wait a week after they are officially live to pass their project to support and close the project.

Rezfusion Web - After a client’s website has successfully been launched and their site is live and final trainings have been completed you should wait a week after this date to pass their project to support and close the project.

Please follow the steps below to pass a project to support and close a project out.

Congratulations! You are almost done. Please follow these steps to close your project

Mission Control Tasks

Submit Final Comments in Project
Change the Project Status to Complete and SIS Status to Site is Live

Basecamp Tasks

Send client the hand-off Basecamp message (choose from below based on the product) - See an examples below
Confirm that all Basecamp To Dos are completed
Archive the Project

Hi CLIENT,

Now that your implementation is complete and you’re live on Boost, I’d like to provide you with contacts and resources for ongoing support and assistance.

Bluetent Support

Support is handled in our Support Portal: https://support.bluetent.com/

When creating a support ticket make sure to include all the relevant information.

Your Name and Company Name, Phone number and/or Email address.
Specific details about the issue - listing name or reservation ID

Support can assist you with tasks such as:

Syncing/distributing listings
Incorrect rates or fees
Boost feature not working
Reconciliation of pricing & fees
Failed booking

Client Success

You may contact Client Success by email at: success@bluetent.com

Client Success Managers can assist you by providing:

Answers to questions when you are not sure who to ask
Tips and best practices to be successful on Boost
Follow-up on unresolved support tickets
Contract details - expiration dates and renewals
Information about new products and services that Bluetent provides to grow your business

Bluetent Insider Knowledge Base

We have many How to articles available in our Bluetent Insider Knowledge Base. Here is the link to the main Boost page - https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/476839952 – We suggest book marking it!

Billing

For billing questions, please email billing@bluetent.com

Survey

We want to hear about your implementation experience! Please take 5 mins to complete this short survey - https://bluetentproduct.typeform.com/to/kfMXRb

It’s been a pleasure working with you and thank you for choosing Bluetent!

Hi CLIENT,

Now that your implementation is complete and your website is live, I’d like to provide you with contacts and resources for ongoing support and assistance.