Inactive Listings Troubleshooting
In this article we will be reviewing some tips and tricks to troubleshoot an inactive listing.
Overview
There are various reasons why a listing may not be active on a channel. Below are the most common troubleshooting steps for you to try. If you’ve looked through all these steps and are still not able to resolve why the listing is inactive, please reach out to our Support team to assist you. https://www.bluetent.com/support/
Getting Started
Navigate to the specific channels listings page. https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/2364899358
Take note of the columns highlighted in the screenshot below. These are the fields used for troubleshooting..
Step 1. Is it active in your PMS?
Look at the PMS Status column.
If it is showing a RED X, it is Not Active in your PMS.
Log in to your PMS and activate the property. Once activated, this should now show a GREEN checkmark by the listing. There may be a delay before it shows Active in Boost.
Step 2. Is it showing validation errors?
Look at the Validation column.
GREEN checkmark means no validation errors!
The RED circle means there are validation errors and the number represents the number of errors.
Click on the RED circle to view the validation errors.
For more detail on validations, please review this article: https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/2331377665/How+to+Use+Boost+Listing+Validation?src=search
There are a variety of validation errors, if the error is not clear to you after review, please reach out to our Support team to assist you.
Step 3. Is it active on the channel?
Look at the Active on Channel column.
The GREEN checkmark means that your listings is published to the channel. If you cannot locate your listing on the channel, please contact our Support team.
The RED X means you need to publish the listing on the channel.
For Airbnb, when a listing is active, there will be a hyperlink present in the Listing ID column. This will take you directly to your live listing. If you click on the link and the listing doesn’t show then contact support.
Need More Help?
If your listing is Active in your PMS, Active on the Channel and doesn’t have validation errors, then the listing should be live on the Channel. For more help please contact support.
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