Partner Network - Hopper - Overview
- Chelsea Swenson
- Ryan Beagley-Reiner
- 1 Hopper Overview
- 2 Hopper FAQs
- 2.1 What is Hopper’s Host a Commission?
- 2.2 Can I modify Hopper reservations?
- 2.3 Does Hopper charge a Guests Fee?
- 2.4 How Do Extra Charges or Up charges work on Hopper?
- 2.5 How do I enable Auto Activate for my Hopper Listings?
- 2.6 How are Hosts paid?
- 2.7 How can I view my live Hopper listings?
- 2.8 How are taxes handled for my Hopper listings?
- 2.9 Does Hopper cover property damage?
Hopper Overview
Hopper is one of the top downloaded travel apps in the US, features homes from around the world from professional property managers and individual hosts, and offers an award-winning mobile booking experience. Learn more here: https://hopper.com/travel/homes
Reasons to List with Hopper: (Information Sourced from https://hosts.hopper.com/signup )
Access to a unique customer segment: 1 in 2 Hopper users don't book travel anywhere else
More peace of mind: $1M damage guarantee per booking, plus get any issues resolved within three days via a resolution process that doesn't just favor guests.
Hopper is the most downloaded travel app ahead of Airbnb, Booking.com, and Expedia with over 80M+ downloads.
Hopper is the 2nd largest OTA in the US, and books over $4B of travel across flights, hotels, and car rentals today.
Hopper powers the Capital One Travel rewards portal, which will allow 40M+ cardholders to use points for vacation rentals.
Benefits of Joining Early: Favorable search placement: Our early partners will get listings boosted at the top of search results.
Hopper Homes Host Policies
Host Terms & Conditions: https://hosts.hopper.com/legal/terms-and-conditions
To see all Hopper Homes Policies please go here:https://hosts.hopper.com/help-center/ and scroll to the bottom of the page to find the Hopper home policies section:
Minimum Listing Content Requirements
Listings must meet the minimum content requirements of the Partner Network outlined here: https://bluetent.atlassian.net/wiki/x/M4ABlw
Hopper only accepts inventory in North America (USA, Canada, Mexico and Caribbean), as long as their currency is USD.
Maximum stay length is 28 nights.
Bed info must be present on each listing.
Max occupancy for your listing will be determined by the occupancy of your bed count. Ex: A queen bed holds 2 people. If you have 2 queen beds listed in your bed configurations/sleeping arrangements, your listing will show an occupancy of 4 people.
All inventory must have a kitchen and a private bedroom.
Listings must be available via "Instant Book"
Property locations should be within a 20-mile radius of the city centers included below. You may submit listings that are outside of these areas, but they may take longer to be approved.
Hopper Reservations & Payouts
As merchant of record, Hopper will charge the guest directly for the reservation. Hopper will charge the nightly rate, mandatory fees, and taxes that are set up for Hopper in your PMS & Boost. The host payout will equal the total of the reservation minus Hopper’s commission.Hopper reservations can be viewed from the Reservation tab in the Hopper Host portal.
Reservation Modifications
Reservation modifications are not currently supported on Hopper. To make a reservation modification, the reservation needs to be canceled and a new reservation needs to be made.
If a guest would like to modify a reservation they can contact our customer support team through the app. Learn More Here
Reservation Cancellations
Cancellation Policy:
Hopper will display the cancellation policy that you set in the Boost Partner Network- Channel Settings page.
After you have connected Boost to Hopper you do have the option to select one of Hopper’s cancellation policies instead of the one you have set in Boost. Learn more about this here: https://hosts.hopper.com/help-center/managing-your-listing/cancellation-policy
Guest Cancelations: If a guest reaches out to you to cancel, you can direct the guest to cancel directly through the Hopper app. If the guest is unable to cancel on the app, there will be a button for them to contact the Hopper customer support team.
Host Cancelations:
Hosts must cancel reservations in the Hopper portal. Canceling a reservation from your property management software will not cancel the reservation in Hopper.
You will not receive a payout for a reservation that you as a host has cancelled.
In case it is actually the guest that is requesting to cancel, refer them to cancel or contact support via the Hopper app so that your cancellation policy is applied to the cancellation.
To cancel a reservation as the host follow the steps linked here: https://hosts.hopper.com/help-center/reservations/cancellations
Taxes, Fees, & Extra Charges
Taxes: Hopper does not pay taxes on your behalf. Taxes will be collected and then included in the host payout.
Security Deposits: Hopper does not collect security deposit from guest. You can instead claim damages via Hopper Promise damage guarantee. If you still wish to collect a security deposit from guests, you must handle this separately, directly after a booking is made. Guests should be informed about the security deposit through the listing's payment policy, which will specify that the host will collect the security deposit separately.
Optional fees & Extra Charges (Upcharges):
Pet Fee: The only optional/opt-in fee that is supported on Hopper is the pet fee (up to one pet).
Up Charges: If a guest wants to add an optional fee or additional charge to their stay (eg. pool heating fee, barbecue fee, etc.), the host can either collect the guest credit card directly and charge them for the extra item or you can request an upcharge in the Hopper Host portal.
To request an upcharge in the Hopper portal click on the three dots next to the reservation. Include reason for upcharge, amount of the upcharge and any screenshots of communication from guest where they requested the extra charge. Learn more about up charges here: https://hosts.hopper.com/help-center/reservations/upcharges
Notifications
Hopper does not send a notification for new reservations or cancellations.
Host Payouts
The host payout will equal the total of the reservation minus Hopper’s commission.
Host payouts are sent on the day after checkin and usually takes 1-3 business days to reach your bank account.
The default method of payout is virtual credit card.
Good to Know: Change Payout Method on Hopper
However, you can adjust the payout method to bank transfer so that you avoid that credit card fee. This is done in the Hopper Host Portal by going to Settings -> Payout method. At this time one bank account can be added per Hopper account. Learn more here: https://hosts.hopper.com/help-center/payouts-and-taxes/payouts
Publishing & Unpublishing Hopper Listings
Learn how to publish your Hopper Listings here:Partner Network - Publishing & Unpublishing Listings
You can enable “Auto-Activate” in the Hopper Host Portal to automatically set new listings Active that are pushed Published from Boost (Hopper Channel). If Auto-Activate is not enabled, you will have to manually activate new properties on your Hopper Host Portal.
Unpublishing Properties: If you no longer want to list a property on Hopper, unpublish the property from the Boost Partner Network or from the Boost-Hopper channel.
Communicating with Guests
The guest First name, Last name, Phone number and Email address will be collected and available for all bookings in the Hopper portal. Once you receive a reservation you need to send the guest booking confirmation and check in instructions. There is no Hopper messaging platform. Guest communications are done via email/phone by you. If you are still having difficulty contacting a guest, you can reach out to homesreservations@hopper.com to aid in that process.