Booking.com Channel Settings (New UI)
This article includes a list of Channel Settings specific to Booking.com in the Boost New UI.
These settings are only available to Boost users who are connected to Booking.com in the Boost New UI.
They are NOT available to those connected via the Boost original UI.
If you are interested in being migrated to or adding Boost’s new connection to Booking.com, please email Success@bluetent.com
Field Name | Field Description | Required? |
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Contract Section | Do you have a Booking.com account already? - Yes |
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Contract Section - Do you have a Booking.com account already? - Yes | Information to allow Boost to connect to your existing Booking.com account and properties, as well as allow Boost to create new Booking.com properties. You will only need to use one of the below methods to get your connection started (so either email, hotel ID, or legal entity ID). | Required if you are currently using Booking.com, and wish to link your account to your Boost account. |
The email you have that is associated with your Booking.com Legal Contract. You can confirm this email in your Booking.com account by signing in at admin.booking.com, and clicking on the top right, on the ‘profile’, and then clicking on ‘Contracts’ After this is done and the field is saved in Boost, with the help of your Boost Representative, you can navigate to ‘Tools’ on the left hand side of Boost and begin mapping your properties. | Yes, if ‘Hotel ID’ or ‘Legal Entity ID' is not provided. | |
Hotel ID | Any hotel ID from your existing Booking.com account. You can get this by going to https://admin.booking.com/ and copying any of the values in the ‘ID’ column, example here
 where you would use the value in this case, of 11706462 After this is done and the field is saved in Boost, you can navigate to ‘Tools’ on the left hand side of Boost and begin mapping your properties. Note: Please only do this if instructed by your Boost representative. | Yes, if ‘Email’ or ‘Legal Entity ID’ is not provided. |
Legal Entity ID | The legal entity ID you have associated with your Booking.com account. You can get this information by going to admin.booking.com, clicking on any ‘Hotel’ and then clicking on the Hotel Name in the top left hand corner of the screen, You should see a dropdown with all of your hotels, and at the bottom, the name of your Booking.com account along with ‘Legal Entity ID:', example here
so in this example, the value you would use is 7599380 After this is done and the field is saved in Boost, you can navigate to ‘Tools’ on the left hand side of Boost and begin mapping your properties. | Yes, if ‘Email’ or ‘Hotel ID’ is not provided. |
Contract Section | Do you have a Booking.com account already? - No |
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Contract Section - Do you have a Booking.com account already? - No | Contract information if you do not currently have an active Booking.com account. | Required if you are not currently using http://Booking.com . |
Legal Contact Email | The email that the contract will be sent to; please be sure you have access to this email when filling out this form. It is required. Once you have had the email sent, you will have a link in the email you must go to to fill in data on the Booking.com portal. Once this has been filled in, Boost will change the status of your contract to ‘Signed’. | Yes |
Legal Contact Name | The name of the person filling out this form in Boost. More details will be collected when signing the Booking.com contract. | Yes |
Legal Contact Phone Number | The phone number for the person filling out this form in Boost, or a general phone number for the company that can be routed appropriately if Booking.com reaches out. | Yes |
Legal Company Name | The legal or registered business name of the company. | Yes |
Preferred Language | The preferred language for person filling out this form in Boost and for the contract language to be sent it. | Yes |
Commercial Company Name | The advertised name of the company. Sometimes is different than ‘Legal Company Name’ if for example that is an LLC, else can be the same name. | Yes |
Website | Direct link to the homepage for the property management company’s website for the company that is filling out this form in Boost. | Yes |
Total Number of Properties | Number of properties managed by the property management company filling in this form in Boost. | Yes |
Country | Specifies the country in which the property management company is based out of. | Yes |
City | Specifies the city in which the property management company is based out of. | Yes |
Zipcode | Specifies the zipcode in which the property management company is based out of. | Yes |
Street Address | Specifies the street address which the property management company is listed under. | Yes |
Contract Countries | Specifies all countries that the property management company filling out this form has properties in. For example, if the property management company had ten properties in the United States and 10 in Mexico, the user filling this in should select both United States and Mexico. More countries can be added later on if needed; any property in any non contracted country will need to add the property to their contract in the future. | Yes |
Content | General content information about your properties to be shared to guests. | N/A |
Primary language for content and communications | Specifies the language to be used in Booking.com login extranet and communications from Booking.com | No |
Languages Spoken | Specifies to guests the languages spoken by your staff or via communication. Not required, but a great way to inform guests if staff speak their language, and increase your BDC property score | No |
Profile Type | Pick "Host profile" if you personally manage your property or "Company profile" if you're a business. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | No |
Company Name | The name of your company to be advertised on your listing on Booking.com. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | No |
Property Profile Photo | A logo of your company, or a picture of the host. The image you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. 256x256 or larger is recommended. | No |
About the Company | Information to tell future guests about what makes your company stand out, what they can expect, how long you have been established, how many properties you manage, and any other company specific information you wish to share with guests. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | No |
Language for Description, Company and Neighborhood | The language you are using when filling in these three fields. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | No |
Do you live on or off site? | Sets guests expectations if the host lives on or in the property. Most users will select Off Site. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | No |
Use smart gallery ordering | Defines whether the gallery order follows your PMS setting (Don’t use smart gallery ordering) or Booking.com’s photo algorithm (Use smart gallery ordering). Note: Booking.com displays only 50 photos per property, though more can be sent. This setting applies to all properties in your account. For different settings on specific properties, define them at the property level. | Yes |
Contact Info General |
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Contact Info: General: Language | Language you wish to be communicated in for general info from Booking.com. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level.These contact details are shared with guests | Yes |
Contact Info: General: Job Title | The official job title of this person at your company. | No |
Contact Info: General: Name | These contact details are shared with guests in their booking confirmation and used to update you about your property. | Yes |
Contact Info: General: Gender | The gender of this person. | No |
Contact Info: General: Street Address | The address this person works at. | Yes |
Contact Info: General: City | The city this person works in. | Yes |
Contact Info: General: Country | The country this person works in. | Yes |
Contact Info: General: Zip Code | The zip code of the location this person works in. | Yes |
Contact Info: General: Email | The email for the person at your company that should be receiving general information from Booking.com . The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | Yes |
Contact Info: General: Phone number | The phone number for the person at your company that should be receiving general information from Booking.com. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | Yes |
Contact Info: General: Phone type | The type of phone (Voice, Fax or Mobile) for the person at your company that should be receiving general information from Booking.com. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | Yes |
Contact Info: General: Phone Extension | Only applicable if phone type is ‘Voice’. The extension that can be used to reach this person. | No |
Contact Info: Invoices |
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Contact Info: Invoices: Language | Language you wish to be communicated in for invoice information from Booking.com. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | Yes |
Contact Info: Invoices: Name | These contact details are NOT shared with Guests. | Yes |
Contact Info: Invoices: Street Address | The street address for the person at your company, or the company’s mailing address, that should be receiving invoice information from Booking.com. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | Yes |
Contact Info: Invoices: City | The city for the person at your company, or the company’s mailing address, that should be receiving invoice information from Booking.com. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | Yes |
Contact Info: Invoices: Country | The two letter country code for the person at your company, or the company’s mailing address, that should be receiving invoice information from Booking.com. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | Yes |
Contact Info: Invoices: Zip Code | The zip code for the person at your company, or the company’s mailing address, that should be receiving invoice information from Booking.com. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | Yes |
Contact Info: Invoices: Email | The email for the person at your company, or the company’s email, that should be receiving invoice information from Booking.com. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | Yes |
Contact Info: Invoices: Phone Number | The phone number for the person at your company, or the company’s general phone number which can be redirected or directly to billing department, that should be receiving invoice information from Booking.com. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | Yes |
Contact Info: Invoices: Phone Type | The type of phone for the above phone number. Can be Voice, Fax or Mobile. | Yes |
Contact Info: Reservations: | These contact details are NOT shared with Guests. | No |
Contact Info: Reservations: Language | The primary language of the person handling reservation questions from Booking.com. | No |
Contact Info: Reservations: Job Title | The official job title of the person handling reservation questions from Booking.com. | No |
Contact Info: Reservations: Name | The name of the person handling reservation questions from Booking.com. | No |
Contact Info: Reservations: Gender | The gender of the person handling reservation questions from Booking.com. | No |
Contact Info: Reservations: Street Address | The street address for either the company or of the person handling reservation questions from Booking.com. | No |
Contact Info: Reservations: City | The city for either the company or of the person handling reservation questions from Booking.com. | No |
Contact Info: Reservations: Country | The country for either the company or of the person handling reservation questions from Booking.com. | No |
Contact Info: Reservations: Zip Code | The zip code for either the company or of the person handling reservation questions from Booking.com. | No |
Contact Info: Reservations: Email | The email of the person handling reservation questions from Booking.com. | No |
Contact Info: Reservations: Phone Number | The phone number of the person handling reservation questions from Booking.com. | No |
Contact Info: Reservations: Phone Type | The type line the phone number is associated with. |
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Meal Plan | Information about any meal plans you offer at the property, such a Breakfast, Lunch, etc. Multiple meal plans can be added. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | No |
Booking.com Amenities | Amenities that you wish to apply to all properties can be set here. Amenities can are also mapped automatically from most PMS’s, can be configured under ‘Amenity Mapping’ and also can be added directly at the listing level. | No |
Policies | General policies and rules about your properties to be shared to guests. |
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Show address to perspective guests? | Defines if you want to show the address of your listing to guests before they book (ie when they find the listing on Booking.com) | No |
Cancellation Policies: Default Cancellation Policy | Defines if this cancellation policy is the default policy, or a seasonal/override policy. The value you set here will be used for every property in your account. If certain properties have a different setting, you can define them at the property level. | Yes, at least one cancel policy must be set to ‘Default Cancellation Policy’ |
Cancellation Policies: How much will the guest be charged for cancellation? | A filter for the choice of cancellation policies you can select from. | Yes |
Cancellation Policies: Cancellation Policy Conditions | A secondary filter for the choices of cancellation policies you can select from. | Yes |
Cancellation Policies: Cancellation Policy | The cancellation policy you will be using on Booking.com. This impacts how credit cards are charged when they are sent to your PMS. | Yes |
Cancellation Policies: Do you want to charge a prepayment to guests before they arrive? | Prepayment is the cancellation fee amount. So for example ‘If the guest will be charged 50% of the reservation if they cancel 28 days before check in’, 50% of the reservation total is the prepayment, or the cancellation fee amount. | Yes |
Cancellation Policies: When do you want to collect the prepayment? | Lets the guest know on Booking.com when to expect any charges to be incurred on their card. If you plan on charging any amount before the free cancellation period ends, you must set this to ‘After Reservation Is Made’. | Yes, if Cancellation Policies: Do you want to charge a prepayment to guests before they arrive? is set to ‘Yes’. |
Cancellation Policies: Charge cancellation fee to credit card as soon as reservation is created? | Setting this to 'Yes’ will have the card automatically request to charge the amount of the cancellation fee/prepayment when the reservation is made. | No |
Cancellation Policies: No Show Policy | How much will you charge the guest in the case that they do not show up for check in for the reservation, the full amount for the reservation, or the cancellation fee for the reservation? | Yes |
Cancellation Grace Period: Hours after booking | How many hours after the guest makes their reservation can they cancel for free? Set to 0 to disable this. This will override your Cancellation policy. ex: if 24 hour grace period is set, that will be respected even if the booking is take 1 day before check in. Regardless of your cancel policy | No |
Cancellation Grace Period: Weeks Before Checkin | How many weeks before check in can the guest cancel their reservation with no cancellation fee? Set to 0 to disable this. | No |
Security Deposit |
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Security Deposit: Do you have a refundable security deposit for all or most of your properties? | Do you charge a security deposit from guests? | No |
Security Deposit: What is the security deposit amount? | What is the amount you will be charging the guest for the security deposit? | Yes if Security Deposit: Do you have a refundable security deposit for all or most of your properties? is set to ‘Yes’ |
Security Deposit: Is this deposit handled by the host/property, or by Booking.com? Select ‘None' if you don’t use a damage waiver or security deposit. | Need more information from Booking.com on all rules and restrictions for this. | Yes if Security Deposit: Do you have a refundable security deposit for all or most of your properties? is set to ‘Yes’ |
Security Deposit: Have you agreed to the terms? (applicable for damage programme) | Need more information from Booking.com on all rules and restrictions for this. If the deposit is handled by Booking.com, this must be set to ‘Yes’ | Yes if ‘Handled by Booking.comis set’ |
Security Deposit: When do you collect the security deposit? | Tell the guest when to expect to be charged this deposit. Within 7 days of arrival, within 14 days of arrival, or on arrival. | Yes if Security Deposit: Do you have a refundable security deposit for all or most of your properties? is set to ‘Yes’ |
Security Deposit: When do you return the security deposit? | Do you return the security deposit on check out, within one week after check out, or within two weeks after check out? | Yes if Security Deposit: Do you have a refundable security deposit for all or most of your properties? is set to ‘Yes’ |
Security Deposit: How will you be collecting the security deposit? | Will you be collecting the security deposit via bank transfer, cash, credit card or PayPal? | Yes if Security Deposit: Do you have a refundable security deposit for all or most of your properties? is set to ‘Yes’ |
