Minimum amount of properties required to integrate?

1 property

Minimum Image Requirements

• Quantity: Minimum of 5 max 100

• Size: 640 x 480 photo min/no max,

• watermarks are allowed

Minimum Availability Requirements

6 months

What is the minimum stay length supported?

1 night

What is the maximum length of stay supported?

90 days

What are the fees supported by the OTA?

All pushed from the API

Does this OTA support automated tax creation?

Yes

Supported Amenities:

Supported Fees:

How are amenities displayed on the OTA listing? If an amenity is not available in the API, will it appear as a null value to guests, or will it be omitted entirely?

Any amenity not supported will be omitted. We support most.

Does the OTA have Rate Parity Restrictions? What are they? 

No

Supported Property Types:

Is the Host required to sign a Contract with VacayMyWay?

No

Does the OTA provide travel insurance to guests?

Not currently by coming soon.

Does the OTA allow the host to charge their own travel insurance? Waiver? Deposits?

Yes, post-booking.

Does the OTA provide insurance/damage coverage for hosts? Please share details.

Yes! Learn all about VacayMyWay’s Damage Protection here: https://help.vacaymyway.com/article/36-vacaymyway-damage-protection-faqs

Does the OTA support Request to book/Quote hold?

Not for API connected listings

Does the OTA have a Host Portal?

Yes

• Property Name/Headline: Cannot exceed 80 characters

• Special characters and emojis are supported

What guest contact information does the OTA provide the host? When and how is this provided?

Unfiltered - Pre-booking via clicking 'contact host' or chat and post-booking full details revealed.

Are hosts provided with guest information and allowed to market to them directly post-reservation

Yes

How is guest communication handled on the OTA?

Via chat or you can get the customers info and reach out directly.

New User Onboarding Process

Process is detailed here: https://help.vacaymyway.com/category/77-boost

Existing User Onboarding Process

5-20 minutes, disconnect and archive old account. Reenter info above.

Canceling VacayMyWay

Customer can unpair units via the API. Contact support@vacaymyway.com for complete removal.

Who is Merchant of Record

VacayMyWay is the Merchant of Record

Do host have to choose an OTA provided cancellation policy?

Yes . Attached here but we will also adhere to your closest policy: https://help.vacaymyway.com/article/16-cancellation-policy
https://help.vacaymyway.com/article/16-cancellation-policy

Host Payouts

Hosts are paid upon traveler entry to the property.

Is the host emailed/notified by the OTA when anything happens pertaining to: reservation or listing changes?

Yes

Does the OTA send a booking confirmation email to the PMC with price breakdown?

Yes

How are reservations accepted?

Bookings must be accepted on VacayMyWay. However, we highly recommend turning on Auto approve bookings so that you do not have to take manual action.

How do I enable Auto Approve Bookings?

Instructions Linked Here: https://help.vacaymyway.com/article/48-auto-accept-bookings

How do reservation cancellations work?

Cancellations can be initiated the traveler/guest via their vacay portal. Hosts can only cancel a reservation in the VMW host portal, canceling in their PMS will NOT cancel the reservation.

How do reservation modifications work?

Changing check-in or check-out - Editing a booking's check-in or check-out date cannot be done in your PMS. These changes are also not possible within VacayMyWay but will be added in the future.

Changing price - Editing the booking price of an existing booking in your PMS will not be reflected in VacayMyWay. Changing an existing reservation is not possible within VacayMyWay but modifying an existing reservation will be added in the future. If you would like to issue a refund, please see the Refund documentation here: https://help.vacaymyway.com/article/20-refunds

Does the OTA provide credit card details?

Yes

Does the OTA offer discounts?

We offer discounts via our rewards system. It is covered by Vacay. PM gets 100% return of original rate. Learn more about VacayYourWay Rewards here: https://help.vacaymyway.com/article/50-what-are-vacayyourway-rewards

Does the OTA offer a Rewards program?

Yes! Learn more about VacayYourWay Rewards here: https://help.vacaymyway.com/article/50-what-are-vacayyourway-rewards

How does this impact reservations and Host payout? How are discounts enabled?

We offer traveler incentives and promotions but those will not effect the Host Payout. The host will be paid out for the full amount of their booking

What is the process for disputing a reservation or chargebacks?

https://help.vacaymyway.com/article/86-chargebacks-and-dispute-process

Does the OTA support PMS provided payment schedules?

Paid up front and via 'Afterpay' via Stripe. No splits.

Does the OTA remit taxes?

Yes

What data is synced from Boost to the OTA?

Content, Rates, Avail, Avail Restrictions, PMS Cancellations
- Booking Modifications are not synced/supported

We have synced all APIs
Content, Rates, Avail, Avail Restrictions, PMS Modifications, PMS Cancellations

What data is updated automatically? ARI (avail, Rates, Inventory) vs Static content -Property's basic information, amenities, description, photos or payment methods

All data except payments. We cover that as MOR

Does the Channel manager control property descriptions, other fields or is this generated by OTA algo?

The Channel Manager controls property descriptions and other content fields

Can the user force data to sync/update? Where and how is this done?

PMS can and we can as well.

Does the Channel Manager control Image gallery order?

Yes