Homes & Villas by Marriott Bonvoy (Direct) - Overview

Homes & Villas by Marriott Bonvoy (Direct) - Overview

Boost has a new direct integration with Homes & Villas by Marriott Bonvoy (HVMB)!
This updated connection is more intuitive, introduces new features—including support for Marriott discounts—and provides a smoother overall experience.
Learn more about Homes & Villas by Marriott Bonvoy and the details of Boost’s direct HVMB integration below.

Overview:

Launched in May 2019, Homes & Villas by Marriott Bonvoy is a curated global vacation rental offering providing travelers, including members of the Marriott Bonvoy™ loyalty program, access to more than 28,000 premium and luxury homes across nearly 250 destinations. The collection is backed by Marriott International, which also includes a portfolio of more than 7,600 hotels under 30 leading brands spanning 132 countries and territories.

How to Connect to HVMB

New to HVMB?

  1. Complete the HVMB Interest Form.

    • For “How did you hear about us?” select Boost

    • For “What Channel Manager Do You Use?” select Boost.

  2. Marriott will contact you with next steps and provide a Marriott ID.

  3. HVMB will review and approve your properties. Once approved, you’ll receive a list of accepted properties and your HMC ID. You’ll need both to begin onboarding with Boost.

Already Have an HVMB Account?

  1. If you are new to Boost, make sure you have a signed Boost contract: Connect with Bluetent

  2. If you are already connected to Boost, please make sure you have requested to add Marriott/HVMB here: https://www.bluetent.com/boost-channel-updates/


HVMB Listing Requirements

Number of Properties

20 properties is normally the minimum amount to connect to Marriott.
However, there are exceptions! Please contact HVMB to confirm if your account would be an exception. 

Minimum Stay
All reservations on HVMB must be a minimum of 3-nights-long.

Availability
At least 3 consecutive days of availability and pricing, and 30 total available days with pricing within in the next 365 days are required for listing on HVBM.

Property Type: Listings must have at least one bedroom-Studios are not accepted by HVMB.

Amenities: All listings least 5 amenities must be enabled per property to connect to HVMB via Boost.

Cancellation Policy: At least one HVMB cancellation policy must be set on your listings.

Photo Requirements

  • At least 10 images are required

  • Photos must be at least 1024 pixels wide × 683 pixels high with a max file size of 8 MB.

  • No watermarks, company logos, or people’s faces can be visible in any photos 

  • Photo captions:

    • Cannot exceed 255 characters

    • Cannot include: Company name, homeowner name, OTA Names (Vrbo, Airbnb, etc), policy info that conflicts with HVMB policies.

Bed Configuration Requirements

  • Beds are correctly configured per room and bed occupancy matches total occupancy

    • What we mean by this is the bedding is assigned to each room correctly and that there is at least 1 standard bed type available for each guest listed on the occupancy of the home. Air mattresses, rollaway beds, etc. do not count as standard bedding. 

    • For example, if a listing occupancy is 4 PAX but the bedding shows 1 queen bed and 1 air mattress, the occupancy will either have to be changed to 2 PAX or another standard bedding icon must be added. Usually, these homes don’t pass HVMB curation anyway, but it does come up occasionally, so I wanted to call it out.   

Permit/License:
Any permit numbers must be visible on the listing in accordance with the current regulatory requirements of the listing’s city/state/country. (If applicable). 

Descriptive Field Requirements/Restrictions

Descriptive Fields include: Property Name/Title, Property Descriptions, Image Captions, and any other content field located on a listing.

  • Descriptive Fields Cannot contain:

    • Any information that can lead the guest directly to the property manager. Examples: company name, homeowner name, direct contact information, URLs, or an mention of addresses.

    • Any mention of policies that conflict with policies selected for HVMB

    • Any offering of travel insurance

    • Any mention of other OTAs (Airbnb, Vrbo, etc).

Property Description:

  • All properties on HVMB must have a description entered.

  • HVMB recommends a minimum of 2 paragraphs of 3-5 sentences each, but will accept the listing if it includes at least 1 paragraph, 3-5 sentences long.

  • Does NOT contain the company name, homeowner name, direct contact information, URLs or any part of the property's addresses

Property Name/Headline:

  • Headline/Name must be at LEAST 8 characters long and no more than 255 characters.

  • Does not contain a phone number (or no more than five consecutive numbers).

  • Only contains letters (any language), numbers, or the following symbols: ! # & ` ' " - ,

  • Is not all in uppercase.

Additional Requirements - Confirmed directly by HVMB

  • Requirements that need to be confirmed by HVMB directly: During your onboarding to HVMB on the Marriott side you will also be required to provide the items below. These do not need to be configured in Boost. These services will be confirmed directly with HVMB:

    • 24/7 Support

    • Professional Cleaning

    • High-Speed WiFi

    • Kitchen Essentials (such as cookware, dining utensils, microwave)

    • Bathroom Amenities (soap, shampoo, and hairdryer)

    • Premium Linens and Towels - Beds must be made prior to guests arrival

    • In-Unit Washer

    • A TV

Data Synchronization

  • Full property content is sent to HVMB when listings are distributed to HVMB from Boost.

  • Subsequent content updates are performed every 24 hours or on-demand when pushed on the listings level in the HVMB channel in Boost.

  • Availability and pricing is updated on HVMB within 15-45 minutes of a change in your PM software.

Reservations & Payments

  • All reservations on HVMB are Instant Book.

  • Reservation modifications are not supported on HVMB. If the guest needs to change their stay dates or their property needs to be changed, a new reservation needs to be created.

  • HVMB is the Merchant of Record and is responsible for charging the guest.

  • The HVMB Host Payout = Total Booking - (HVMB 15% Commission + HVMB 3% Payment Fee)

Important Reservation Info for Streamline Users:

Streamline Total Logic is the Boost default for reservation creation. Boost will create reservations in Streamline using the expected payout amount from the OTA. Streamline will backwards calculate taxes and fees according to how your Streamline system is setup, and add the rest of the amount into room rate. If you have used a direct connection with Streamline like Vrbo or Airbnb, this is the same logic as those integrations use.
The HVMB Host Payout = Total Booking - (HVMB 15% Commission + HVMB 3% Payment Fee)

Reservation Cancelation

Cancelling as the Guest

Guests can cancel their reservation on the Homes & Villas website. They will just need to search for the reservation using their HVMB confirmation number. Learn More Here

Canceling as the Host

If a Host wants to cancel a reservation they must do this in their HVMB host portal or contact HVMB support requesting the cancellation. Cancelling a reservation in your PM Software will NOT sync to HVMB.

Host Payouts

  • Hosts are paid via direct deposit. HVMB collects payment once the cancellation policy ends for a reservation. HVMB remits payment weekly on Sundays & Tuesdays.

  • Both the Last Day to Cancel and HMC Final Payout dates are listed within the reservation details on the HVMB Portal.

  • Disbursement data will be loaded the day after the payments have been distributed.

  • An email is sent with the payment remittance advise after each disbursement has been completed

Other Notes

HVMB Commission

HVMB charges hosts a commission ranging from 10-20% (applied to rent and fees). Most commonly 15% is charged. HVMB also charges a 3% fee (applied to Rent, Fees, and Taxes).

Supported Fees

Flat Per-Stay, Flat Per-Day/Night, % Per-Stay, Optional Extra Guest Fees, Optional/Opt-in Pet Fee

Not Supported Fees

Refundable security deposits, Fees based on LOS groupings (period logic fees)

Marriott FAQs:

What is HVMB’s Host Commission?

15% + 3% processing fee. For further detail, please review your HVMB contract.

Do users have a HVMB Dashboard?

Yes, you will have access to a HVMB Dashboard call the HVMB Extranet.
To sign in go you will need to download Marriott's proprietary web browser: Island Enterprise Browser Learn more by watching this video: https://marrstar.ent.box.com/notes/1794653514669?s=t7uuyiycfe1oggx2pxffzdw6cuionv1j - Password Required: HMC2025

What are HVMB’s Cancellation policy options?

HVMB Cancellation Policy Options

Homes & Villas by Marriott Bonvoy (HVMB) offers four standardized cancellation policies. Each includes a 24-hour grace period after booking, during which guests can cancel penalty-free.

Grace Period: Guests can always cancel within 24 hours of booking for a full refund, regardless of check-in date, as long as the booking was made at least 14 days before arrival.

For full details, see the official HVMB FAQ:
🔗 Homes & Villas by Marriott Bonvoy – Reservations & Cancellations

Are their Rate Parity restrictions on HVMB?

The HVMB Business Development team has provided the information below regarding rate parity restrictions however please review your HVMB contract and confirm directly with your HVMB representative to ensure compliance with your specific agreement.

HVMB’s rate parity restrictions allow for hosts' rates on HVMB to be 15% higher than their website and requires that rates must match the rates found on other OTAs

What kind of fees does HVMB Support?

Supported

  • Flat Per-Stay, Flat Per-Day/Night,

  • % Per-Stay

  • Optional Extra Guest Fees

  • Optional/Opt-in Pet Fee (up to 1 pet)

Not Supported:

  • Conditional, Optional, or Opt-in type fees besides mapped to the Pet category.

  • Fees based on LOS groupings are NOT supported.

    • Example: Fee A is $45 for stay length of 1-5 days, Fee B - $75 for stay length of 6-10 days.

 

How to View your live HVMB Listings

In your HVMB Extranet:

  1. Log into the HVMB Extranet here:

  2. Go to your listings page

  3. Click on the property you would live to view

Alternative Method

  1. Add this url in your browser : https://homes-and-villas.marriott.com/en/properties/

  2. Find the HVMB listing ID In Boost-HVMB Property Settings Page:

  3. Add the HVMB ID after “properties/” so the URL will look like this:
    https://homes-and-villas.marriott.com/en/properties/123456

     

  4. Hit Enter and you will be brought to the live listing.HVMB Support Resources for Property Managers

Host Support Contacts & Resources

FAQs and Other Links

Host Support

As of May 1st 2025 HVMB Support for Property Managers should be requested here: Property Management Support - Users will need to be logged in to Island Browser using their EID to create a support ticket. Users who are experiencing access issues can select the Sign In Help option for assistance.  
Some HVMB support mailboxes will no longer be monitored. Emails sent to these designated support boxes will receive an automated email response directing them to open a support ticket.

To help ensure a smooth transition for our partners we have created the following resources and guidelines to assist you with navigating this new process for support:

Customer & Reservation support

+1 833-764-2004 or homesandvillas@marriott.com

Who to Contact and When:

To expedite the support you need, follow this guide to reach the appropriate team.

Topic

Topic Examples

Who

How

Topic

Topic Examples

Who

How

Connectivity Partner Technical

I have issues with:

  • Calendar or rates

  • Properties not pushing through

  • Pushing properties as part of onboarding

  • Amenities not properly displaying

Boost

Contact Boost Support here: https://support.bluetent.com/

 

HVMB Portal Technical

I still have issues with:

  • Rate or Calendar display after working with Boost

  • Viewing payouts or reservations on HVMB Portal

HVMB Technical Support

https://homes-and-villas.marriott.com/en/contact-us

Inventory &

Listing Management

I have a question about:

  • My current HVMB inventory

  • How to add or remove properties from the portal

  • How to better understand inventory listing status

HVMB

Inventory

Team

https://homes-and-villas.marriott.com/en/contact-us

Customer & Reservation

I need Guest Experience support related to:

  • Guest reservations

  • Service issues, escalations guest is being relocated

  • Guest has a question about Bonvoy points

HVMB

Customer Service

(833) 764-2004 - Toll-Free Number (calls in US & Canada)

 

+1 (786) 522-2680 - Toll Number

(calls outside US & Canada)

Process & Procedure

I need to know “how to”:

  • Complete an offline reservation

  • Refund a guest

  • System access (EID, HVMB Portal, Medallia)

HVMB Trainer

https://partners.homes-and-villas.marriott.com/s/property-managers-support

Financial Payment Process & Reconciliation

I have a question about:

  • Missing or incorrect payouts

  • HVMB fee invoices

  • Home Manager payment schedule & flow 

HVMB Finance

FBP_HVMB@Marriott.com

Homes & Villas Business

I have a:

  • Contractual related questions

  • Clarification question about a brand standard

Please contact us and a team member will assist you!

Laurie Klapacz

Laurie.klapacz@marriott.com

Host Resources/Links

https://hvmi.tfaforms.net/91

https://homes-and-villas.marriott.com/en/about-us-faq