New to HVMB?

1. Complete the HVMB Interest Form.

   • For “How did you hear about us?” select Boost

   • For “What Channel Manager Do You Use?” select Boost.
     
     

     Open

     

2. Marriott will contact you with next steps and provide a Marriott ID.

3. HVMB will review and approve your properties. Once approved, you’ll receive a list of accepted properties and your HMC ID. You’ll need both to begin onboarding with Boost.

Already Have an HVMB Account?

1. If you are new to Boost, make sure you have a signed Boost contract: Connect with Bluetent

2. If you are already connected to Boost, please make sure you have requested to add Marriott/HVMB here: https://www.bluetent.com/boost-channel-updates/

Number of Properties

20 properties is normally the minimum amount to connect to Marriott.
However, there are exceptions! Please contact HVMB to confirm if your account would be an exception. 

Minimum Stay
All reservations on HVMB must be a minimum of 3-nights-long.

Availability
At least 3 consecutive days of availability and pricing, and 30 total available days with pricing within in the next 365 days are required for listing on HVBM.

Property Type: Listings must have at least one bedroom-Studios are not accepted by HVMB.

Amenities: All listings least 5 amenities must be enabled per property to connect to HVMB via Boost. Most of your Amenities will be auto-mapped, however some will not.

Example: Washer and Dryer must be manually mapped in Boost.

Washer and Dryer
HVMB only supports the following values:

• Washer In Unit

• Washer On Property - insinuating its shared not private.

• Dryer In Unit

• Dryer On Property

Cancellation Policy: At least one HVMB cancellation policy must be set on your listings.

Photo Requirements

• At least 10 images are required

• Photos must be at least 1024 pixels wide × 683 pixels high with a max file size of 8 MB.

• No watermarks, company logos, or people’s faces can be visible in any photos 

• Photo captions:

  • Cannot exceed 255 characters

  • Cannot include: Company name, homeowner name, OTA Names (Vrbo, Airbnb, etc), policy info that conflicts with HVMB policies.

Bed Configuration Requirements

• Beds are correctly configured per room and bed occupancy matches total occupancy

  • What we mean by this is the bedding is assigned to each room correctly and that there is at least 1 standard bed type available for each guest listed on the occupancy of the home. Air mattresses, rollaway beds, etc. do not count as standard bedding. 

  • For example, if a listing occupancy is 4 PAX but the bedding shows 1 queen bed and 1 air mattress, the occupancy will either have to be changed to 2 PAX or another standard bedding icon must be added. Usually, these homes don’t pass HVMB curation anyway, but it does come up occasionally, so I wanted to call it out.   

Permit/License:
Any permit numbers must be visible on the listing in accordance with the current regulatory requirements of the listing’s city/state/country. (If applicable). 

Descriptive Field Requirements/Restrictions

• Descriptive Fields Cannot contain:

  • Any information that can lead the guest directly to the property manager. Examples: company name, homeowner name, direct contact information, URLs, or an mention of addresses.

  • Any mention of policies that conflict with policies selected for HVMB

  • Any offering of travel insurance

  • Any mention of other OTAs (Airbnb, Vrbo, etc).

Property Description:

• All properties on HVMB must have a description entered.

• HVMB recommends a minimum of 2 paragraphs of 3-5 sentences each, but will accept the listing if it includes at least 1 paragraph, 3-5 sentences long.

• Does NOT contain the company name, homeowner name, direct contact information, URLs or any part of the property's addresses

Property Name/Headline:

• Headline/Name must be at LEAST 8 characters long and no more than 255 characters.

• Does not contain a phone number (or no more than five consecutive numbers).

• Only contains letters (any language), numbers, or the following symbols: ! # & ` ' " - ,

• Is not all in uppercase.

Additional Requirements - Confirmed directly by HVMB

• Requirements that need to be confirmed by HVMB directly: During your onboarding to HVMB on the Marriott side you will also be required to provide the items below. These do not need to be configured in Boost. These services will be confirmed directly with HVMB:

  • 24/7 Support

  • Professional Cleaning

  • High-Speed WiFi

  • Kitchen Essentials (such as cookware, dining utensils, microwave)

  • Bathroom Amenities (soap, shampoo, and hairdryer)

  • Premium Linens and Towels - Beds must be made prior to guests arrival

  • In-Unit Washer

  • A TV

15% + 3% processing fee. For further detail, please review your HVMB contract.

Yes, you will have access to a HVMB Dashboard call the HVMB Extranet.
To sign in go you will need to download Marriott's proprietary web browser: Island Enterprise Browser Learn more by watching this video: https://marrstar.ent.box.com/notes/1794653514669?s=t7uuyiycfe1oggx2pxffzdw6cuionv1j - Password Required: HMC2025

HVMB Cancellation Policy Options

Homes & Villas by Marriott Bonvoy (HVMB) offers four standardized cancellation policies. Each includes a 24-hour grace period after booking, during which guests can cancel penalty-free.

Grace Period: Guests can always cancel within 24 hours of booking for a full refund, regardless of check-in date, as long as the booking was made at least 14 days before arrival.

For full details, see the official HVMB FAQ:
🔗 Homes & Villas by Marriott Bonvoy – Reservations & Cancellations

The HVMB Business Development team has provided the information below regarding rate parity restrictions however please review your HVMB contract and confirm directly with your HVMB representative to ensure compliance with your specific agreement.

HVMB’s rate parity restrictions allow for hosts' rates on HVMB to be 15% higher than their website and requires that rates must match the rates found on other OTAs

Supported

• Flat Per-Stay, Flat Per-Day/Night,

• % Per-Stay

• Optional Extra Guest Fees

• Optional/Opt-in Pet Fee (up to 1 pet)

Not Supported:

• Conditional, Optional, or Opt-in type fees besides mapped to the Pet category.

• Fees based on LOS groupings are NOT supported.

  • Example: Fee A is $45 for stay length of 1-5 days, Fee B - $75 for stay length of 6-10 days.

In your HVMB Extranet:

1. Log into the HVMB Extranet here:

2. Go to your listings page

3. Click on the property you would live to view

Alternative Method

1. Add this url in your browser : https://homes-and-villas.marriott.com/en/properties/

2. Find the HVMB listing ID In Boost-HVMB Property Settings Page:

   Open

   

3. Add the HVMB ID after “properties/” so the URL will look like this:
   https://homes-and-villas.marriott.com/en/properties/123456

    

4. Hit Enter and you will be brought to the live listing.HVMB Support Resources for Property Managers

FAQs and Other Links

• FAQs Here: https://homes-and-villas.marriott.com/en/about-us-faq

• Interested in Hosting on HVMB? Sign up form is here: https://hvmi.tfaforms.net/91

Host Support

• As of May 1st 2025 HVMB Support for Property Managers should be requested here:https://homes-and-villas.marriott.com/en/contact-us

  • Users will need to be logged in to Island Browser using their EID to create a support ticket.

• Trouble accessing Marriott Portal / Island Browser?

  • submit a ticket here: https://partners.homes-and-villas.marriott.com/s/property-managers-support  

  • Island Browser Training Video: https://vimeo.com/1076800104?share=copy

    • This video is password protected and can be accessed using HMC2025

• Important note: Some HVMB support mailboxes will no longer be monitored. Emails sent to these designated support boxes will receive an automated email response directing them to open a support ticket.

Customer & Reservation support

+1 833-764-2004 or homesandvillas@marriott.com

Who to Contact and When:

To expedite the support you need, follow this guide to reach the appropriate team.