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Livily: Overview

Livily: Overview

Livily helps you reach business and corporate travelers across mid‑term and long‑term stays, as well as shorter corporate trips via select partner programs. With a direct connection to your PMS or channel manager, Livily enables you to list properties, sync availability and rates, and receive payouts while Livily serves as Merchant of Record.

Quick Links

Additional host documentation and portal help is available within the Livily host portal after you create your account.

Listing Requirements & Restrictions

Minimum Portfolio & Content

  • Minimum properties to integrate: 10

  • Per‑listing minimums:

    • Photos: Minimum of 6 images

    • Amenities: Minimum of 6 amenities

    • Complete descriptions, pricing, and availability

  • Headline/title length: Must be under 100 characters

Images

  • Minimum of 6 & maximum of 60 images

  • Resolution guidance: 1000×800 px minimum; up to 5000×4000 px

  • No watermarks; no branding in captions

  • Accepted formats: JPEG, PNG, HTML

Property Types & Markets

  • Supported property types: all property types are supported

  • Geography: United States, Canada, Mexico

Finance & Policies


Merchant of Record

  • Livily is Merchant of Record for reservations booked through Livily.

  • Livily collects guest payments and pays out hosts/PMCs per the payout schedule.

Cancellation Policies (Summary)

For full terms and the latest policy language, see: https://info.livily.com/knowledge/standard-cancellation-policy-0

  • Flexible: 100% refund if canceled more than 14 days before check‑in; otherwise non‑refundable. Payment: 50% at booking, 50% due 14 days pre‑arrival.

  • Moderate: 100% refund if canceled at least 30 days before check‑in; otherwise non‑refundable. Payment: 50% at booking, 50% due 30 days pre‑arrival.

  • Firm: 100% refund if canceled at least 60 days before check‑in; otherwise non‑refundable. Payment: 50% at booking, 50% due 60 days pre‑arrival.

  • Strict: Non‑refundable. Payment: 100% at booking.

Payout Timing

  • Host payouts are typically disbursed 24 hours after guest check‑in.

Fees, Taxes, and Pricing

  • Supported fees: major fee types (e.g., cleaning, pet) are supported; automated fee creation available.

  • Taxes: automated tax creation supported. Tax remittance is the host/PMC’s responsibility per local regulations.

  • Rate parity: Livily does not enforce specific rate parity rules.

Guest Communication & Notifications

Communication Flow

  • After confirmation, guests communicate directly with the host/property manager using the contact info you provide in the Livily portal.

  • At confirmation, Livily provides guest name, email, and phone to the host.

Notifications & Reservation Updates

  • Email notifications for new bookings, changes, and cancellations.

  • Booking confirmations are sent to both the guest and the host/company with reservation and pricing details.

Reservation modifications may be initiated through Livily and/or your PMS. Pricing and payout changes follow your configured policies and taxes/fees.

Data Sync FAQs