Booking.com FAQ's

This article covers some frequently asked questions regarding Boost - Booking.com connections.

1. How do I communicate with Guests Pre and Post-Booking?

Before a guest books a reservation they will not have access to the PMCs contact information. In the case the guest has questions about the property they will contact the Booking.com customer service department for an answer. However, after a reservation is made the guest will be provided the PMCs contact information on their Booking.com confirmation. Also the PMC will have the guest contact information to reach them if needed. The contact details that are entered in the extranet under "Primary point of contact" is shared with the guest.

During the Booking.com trainings with the PMs we confirm if they have any house rules, rental agreement, or any information we need to add to the properties before opening (this information can't be pushed through the API). Unfortunately, we are not able to display all the house rules or rental agreement on our site however we do have some verbiage that we place in the important information field so the guest are aware before booking. Below are some examples.
Guests will receive a rental agreement which must be signed and returned to the property prior to arrival. If the agreement is not received, the guest should contact the property management company at the number on the booking confirmation.
Pool heat is available upon request at a surcharge. Contact property for details
Guests will receive check-in details at a surcharge. Contact property for details.