Why are Boost Payouts Different than my PMS Software's Quote?

You may notice that your rent, taxes, and/or fees are different for bookings that come from Boost when compared to your PMS software. While there are a number of different factors that could impact your reservations, this article will cover some of the most common reasons that there is a difference between Boost reservations and direct bookings. 

Price Adjustment %

One common way that the rent can change is if your Boost engine has a price factor configured. A price adjustment, by design, is meant to take the price from the PMS system and multiply it by the price adjustment % to display a different price on the channel. This is most commonly in place to offset the cost of commissions on the OTA channels and the commissions that Boost collects. Price adjustments can be set on the Rent and/or Fees and may be different for each channel.

Differences in Fees

In some cases, fees may not be applied to one or more channels. For example, Airbnb is the merchant of record, so you may not have set up a Credit Card processing fee on that channel since it would be overcharging guests and inflate pricing too high.  

Taxes Remitted by Airbnb

Airbnb is the merchant of record for all transactions on its platform, and as such, is able to remit some taxes if they come to an agreement with a country, state, county, or city. You can find the complete list of areas where Airbnb remits taxes on behalf of the host using this link. You can confirm that you are collecting the correct taxes on Airbnb by checking that link for any taxes that they remit for the areas in which you host properties. 

Occupancy-Based Pricing (For Airbnb and Booking.com only)

Note: This does not apply if you’re using Length of Stay pricing with Boost.

In cases where property managers have additional rates as individual guest stays at a property, it's important to make sure that these fees are set up properly. You can review these fees in two places within Boost. 

For Airbnb: In order to find your occupancy-based pricing, click on the Pricing sidebar menu item and scroll down to the Persons Included Pattern field. This value generates the number of people that qualify for base pricing. The Additional Nightly Price Per Person dictates how much each person beyond the Persons Included Pattern would pay per night. 

For Booking.com: In order to find your occupancy-based pricing, click on the BDC Basics sidebar menu item and scroll down to the BDC Price Per Person field. The Default Guest Count generates the number of people that qualify for base pricing. Under the Additional Guest Pricing field, provide a value for the Guest Count for each additional person above the Default Guest Count and dictate how the price should change per person.

For any further questions on your Boost payouts, please contact our Success Team at success@bluetent.com.