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Available in the Channel Settings and the Listing Settings page.
Option to add a custom cancellation fee (flat). Or you can set this at a $0 fee, if you currently don’t charge oneThis is not required, just leave it blank if you don’t want to charge a flat fee.
Specify up to 3 intervals - measured in days before check in - and designate what % of the reservation guest will be refunded at each interval.
Important Notes:
Make sure the policies (intervals) make sense together and are ordered properly. For example, do not create policies where more is refunded if the traveler cancels 30 days versus 60 days before check-in.
Example:
50% refund up to 60 days before check-in
100% refund up to 30 days before check-in
Also, Avoid specifying a
$00% refund.