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Taxes: Hopper does not pay taxes on your behalf. Taxes will be collected and then included in the host payout.
Security Deposits: Hopper does not collect security deposits. Hopper recommends that you remove security deposits from Hopper in your PMS/CM (if possible) since Hopper already covers you for deposit from guest. You can instead claim damages via Hopper Promise damage guarantee. If you decide to keep the security deposit (or unable to remove it), the guest will see on your listings “A security deposit of xx amount may be collected by the host separately”. If you decide to collect it, you will need to collect the guest card details still wish to collect a security deposit from guests, you must handle this separately, directly after a booking is made. Guests should be informed about the security deposit through the listing's payment policy, which will specify that the host will collect the security deposit separately.
Optional fees & Extra Charges (Upcharges):
Pet Fee: The only optional/opt-in fee that is supported on Hopper is the pet fee (up to one pet).
Up Charges: If a guest wants to add an optional fee or additional charge to their stay (eg. pool heating fee, barbecue fee, etc.), the host can either collect the guest credit card directly and charge them for the extra item or you can request an upcharge in the Hopper Host portal.
To request an upcharge in the Hopper portal click on the three dots next to the reservation. Include reason for upcharge, amount of the upcharge and any screenshots of communication from guest where they requested the extra charge. Learn more about up charges here: https://hosts.hopper.com/help-center/reservations/upcharges
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