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Hopper Reservations & Payouts
As merchant of record, Hopper will charge the guest directly for the reservation. Hopper will charge the nightly rate, mandatory fees, and taxes that are set up for Hopper in your PMS & Boost. The host payout will equal the total of the reservation minus Hopper’s commission.Hopper reservations can be viewed from the Reservation tab in the Hopper Host portal.
Reservation Modifications
Reservation modifications are not currently supported on Hopper. To make a reservation modification, the reservation needs to be canceled and a new reservation needs to be made.
If a guest would like to modify a reservation they can contact our customer support team through the app. Learn More Here
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Taxes: Hopper does not pay taxes on your behalf. Taxes will be collected and then included in the host payout.
Security Deposits: Hopper does not collect security deposits. Hopper recommends that you remove security deposits from Hopper in your PMS/CM (if possible) since Hopper already covers you for damages via Hopper Promise. If you decide to keep the security deposit (or unable to remove it), the guest will see on your listings “A security deposit of xx amount may be collected by the host separately”. If you decide to collect it, you will need to collect the guest card details separately.
Optional fees & Extra Charges (Upcharges):
Pet Fee: The only optional/opt-in fee that is supported on Hopper is the pet fee (up to one pet).
Up Charges: If a guest wants to add an optional fee or additional charge to their stay (eg. pool heating fee, barbecue fee, etc.), the host can either collect the guest credit card directly and charge them for the extra item or you can request an upcharge in the Hopper Host portal.
To request an upcharge in the Hopper portal click on the three dots next to the reservation. Include reason for upcharge, amount of the upcharge and any screenshots of communication from guest where they requested the extra charge. Learn more about up charges here: https://hosts.hopper.com/help-center/reservations/upcharges
Host Payouts
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Notifications
Hopper does not send a notification for new reservations or cancellations.
Host Payouts
The host payout will equal the total of the reservation minus Hopper’s commission.
Host payouts are sent on the day after checkin and usually takes 1-3 business days to reach your bank account.
The default method of payout is virtual credit card. However, you can adjust the payout method to bank transfer so that you avoid that credit card fee. This is done in the Hopper Host Portal by going to Settings -> Payout method. At this time one bank account can be added per Hopper account. Learn more here: https://hosts.hopper.com/help-center/payouts-and-taxes/payouts
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Learn how to publish your Hopper Listings here:Partner Network - Publishing & Unpublishing Listings
You can enable “Auto“Auto-Activate” Activate” in the Hopper Host Portal to automatically set new listings Active that are pushed Published from Boost (Hopper Channel). If Auto-Activate is not enabled, you will have to manually activate new properties on your Hopper Host Portal.
Unpublishing Properties: If you no longer want to list a property on Hopper, unpublish the property from the Boost Partner Network or from the Boost-Hopper channel.
Communicating with Guests
Hopper provides the host with the guest’s email address and phone number upon bookingThe guest First name, Last name, Phone number and Email address will be collected and available for all bookings in the Hopper portal. Once you receive a reservation you need to send the guest booking confirmation and check in instructions. There is no Hopper messaging platform. Guest communications are done via email/phone by you. If you are still having difficulty contacting a guest, you can reach out to homesreservations@hopper.com to aid in that process.
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