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Cancellation Policy:
Hopper will display the cancellation policy that you set in the Boost Partner Network- Channel Settings page.
After you have connected Boost to Hopper you do have the option to select one of Hopper’s cancellation policies instead of the one you have set in Boost. Learn more about this here: https://hosts.hopper.com/help-center/managing-your-listing/cancellation-policy
Guest Cancelations: If a guest reaches out to you to cancel, you can direct the guest to cancel directly through the Hopper app. If the guest is unable to cancel on the app, there will be a button for them to contact the Hopper customer support team.
Host Cancelations:
Hosts must cancel reservations in the Hopper portal. Canceling a reservation from your property management software will not cancel the reservation in Hopper.
You will not receive a payout for a reservation that you as a host has cancelled.
In case it is actually the guest that is requesting to cancel, refer them to cancel or contact support via the Hopper app so that your cancellation policy is applied to the cancellation.
To cancel a reservation as the host follow the steps linked here: https://hosts.hopper.com/help-center/reservations/cancellations
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