Page Comparison

Supported Property Management Systems (PMS)

Streamline, VRM, LiveRez V1, Track, and Escapia

Streamline, VRM, LiveRez V1, Track, and Escapia

Payment Processing & Host Payout

• HVMB is the merchant of record (MOR)

• Hosts are paid via direct deposit. HVMB collect payment once the cancellation policy ends for a reservation. HVMB remits payment weekly on Sundays & Tuesdays.

• Hopper is the MOR for the original reservation charge. Hosts still need to have their own payment processor to process the virtual credit card.

• Host are paid via a Virtual Credit Card (VCC). The VCC can be charged as soon as the reservation is made and up to 30 days after reservation checkout.

Instant Book / Request to Book

Instant Book Only

Instant Book Only

OTA Commission for PM 

10-20% (usually 15%)
Applied to Rent & Fees

+
3% processing fee
Applied to Rent, Fees, & Tax

14% Applied to Rent & Fees

OTA Guest Fee

Yes, HVMB does charge a Guest Fee

No, Hopper does not charge a Guest Fee

Cancellation Policies 

Cancellation 14 days with grace period

Cancellation 30 days with grace period

Cancellation 60 days with grace period

Cancellation 90 days with grace period

Auto-select Option*

Policy Details Linked Here

By default Hopper will use the cancellation policy set in the Boost Partner Network - Channel Settings.

However, hosts can override this policy in the Hopper Host Portal.
Details Linked Here

Reservation Cancellations

Hosts must contact HVMB to initiate cancellations.
Cancellations placed in the PM Software will NOT be synced to HVMB.

Hosts must cancel reservations in Hopper Host portal. Steps LINKED HERE
Cancellations placed in the PM Software will NOT be synced to Hopper.

Reservation Modifications

Modifying a reservation is NOT possible on HVMB.

Modifying a reservation is NOT possible on Hopper.

Supported/Not Supported Fees  

Supported Fees: 
Flat Per-Stay, Flat Per-Day/Night, % Per-Stay, Optional Extra Guest Fees, Optional/Opt-in Pet Fee (up to 1 pet)

Not Supported Fees:
Refundable security deposits, Fees based on LOS groupings, Date-based fees

Supported Fees: 
Flat Per-Stay, Flat Per-Day/Night, % Per-Stay,Optional/Opt-in pet fee (up to 1 pet)

Not Supported Fees:
Refundable security deposits, Fees based on LOS groupings, Date-based fees

Tax Responsibility

HVMB will collect taxes from the guest and forward that payment to the PMC. Hosts are responsible for tax consolidation.

Hopper will collect taxes from the guest and forward that payment to the PMC via VCC. Hosts are responsible for tax consolidation. Learn More Here