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Host Terms & Conditions: https://hosts.hopper.com/legal/terms-and-conditions
To see all Hopper Homes Policies please go here:https://hosts.hopper.com/help-center/ and scroll to the bottom of the page to find the Hopper home policies section:
Minimum Listing Content Requirements
Listings must meet the minimum content requirements of the Partner Network outlined here: https://bluetent.atlassian.net/wiki/x/M4ABlw
Hopper only accepts inventory in North America (USA, Canada, Mexico and Caribbean), as long as their currency is USD.
Maximum stay length is 28 nights.
Bed info must be present on each listing.
Max occupancy for your listing will be determined by the occupancy of your bed count. Ex: A queen bed holds 2 people. If you have 2 queen beds listed in your bed configurations/sleeping arrangements, your listing will show an occupancy of 4 people.
All inventory must have a kitchen and a private bedroom.
Listings must be available via "Instant Book"
Property locations should be within a 20-mile radius of the city centers included below. You may submit listings that are outside of these areas, but they may take longer to be approved.
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Hopper Reservations & Payouts
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Taxes: Hopper does not pay taxes on your behalf. Taxes will be collected and then included in the host payout.
Security Deposits: Hopper does not collect security deposits. Hopper recommends that you remove security deposits from Hopper in your PMS/CM (if possible) since Hopper already covers you for deposit from guest. You can instead claim damages via Hopper Promise damage guarantee. If you decide to keep the security deposit (or unable to remove it), the guest will see on your listings “A security deposit of xx amount may be collected by the host separately”. If you decide to collect it, you will need to collect the guest card details still wish to collect a security deposit from guests, you must handle this separately, directly after a booking is made. Guests should be informed about the security deposit through the listing's payment policy, which will specify that the host will collect the security deposit separately.
Optional fees & Extra Charges (Upcharges):
Pet Fee: The only optional/opt-in fee that is supported on Hopper is the pet fee (up to one pet).
Up Charges: If a guest wants to add an optional fee or additional charge to their stay (eg. pool heating fee, barbecue fee, etc.), the host can either collect the guest credit card directly and charge them for the extra item or you can request an upcharge in the Hopper Host portal.
To request an upcharge in the Hopper portal click on the three dots next to the reservation. Include reason for upcharge, amount of the upcharge and any screenshots of communication from guest where they requested the extra charge. Learn more about up charges here: https://hosts.hopper.com/help-center/reservations/upcharges
Notifications
Hopper does not send a notification for new reservations or cancellations.
Host Payouts
The host payout will equal the total of the reservation minus Hopper’s commission.
Host payouts are sent on the day after checkin and usually takes 1-3 business days to reach your bank account.
The default method of payout is virtual credit card.
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Good to Know: Change Payout Method on Hopper |
Publishing & Unpublishing Hopper Listings
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