List of frequently asked questions about the Boost New UI
What do these acronyms mean? OTA, UI, PM, PMS, PMC
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OTA - Online Travel Agent or Agency UI - User Interface PM - Property Manager PMS - Property Management System PMC - Property Management Company Common acronyms for OTA’s: ABB (Airbnb), BDC (Booking.com) GVR (Google Vacation Rentals) HTG (HomeToGo) |
Which version of Boost am I using?
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Airbnb, HomeToGo, Vrbo, and Google Vacation Rentals are in the Boost New User Interface. Booking.com is in the Boost Original User Interface. |
How do I create a support ticket?
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Support is handled in our Support Portal. 2. Click on Submit a Ticket 3. Enter your information 4. Choose Rezfusion Boost as the service 5. Enter all the relevant information into the Description field.
Support can assist you with tasks like:
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What to do when a booking fails?
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Read below for information on how to handle booking failures. If you need more assistance please reach out to https://support.bluetent.com/.
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Why are my rates different in my PMS?
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Where can I see the booking & commission report?
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The Booking & Commission report is located in the Boost New UI. Click Hereto learn how to access the Boost New UI.
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How do I add another channel to distribute my properties?
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Boost connects to Airbnb, Booking.com, Vrbo, Google Vacation Rentals and HomeToGo. Please complete this formto add a new channel. |
How is my Boost commission calculated?
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If you see commission being charged for a cancelled reservation that you did not receive any money for, please provide documentation from the OTA showing that the reservation was cancelled in full, and the amount earned on the reservation was $0. This can be provided in whatever form is easiest for you – a screenshot, PDF, etc. You will need to send this to Billing@bluetent.com and be sure to include your name, the invoice you are referencing, and the reservation details. |
Why is my listing showing inactive on a channel?
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How do I make changes to amenities?
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Boost allows you to map the amenities that you have set-up in your PM Software to the amenity terms offered by each OTA. If an amenity isn’t mapped in Boost then it won’t show on the OTA. See instructions below on how to view and map your amenities in Boost. Note: All new amenities added to your PMS need to be mapped in Boost!
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How do I make sure fees are mapped correctly?
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Anytime you add a new fee in your PMS you need to map that fee in Boost.
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How to send a listing live?
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All new listings added in your PMS need to be published to all OTA’s connected by Boost.
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How do I unpublish a listing?
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All listings inactivated in your PMS need to be unpublishedfrom all OTA’s connected by Boost. Click here to learn how to unpublish a listing. |
How can I mark-up rates to cover commissions?
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You may increase your rent and fees to cover commissions by adding a price factoradjustment. Boost will send OTA’s your Rent x the price adjustment. (Also called Price Factor)
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What are validation errors and how can I see them?
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Validation errors are usually caused by missing information.
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How do I add or update my Google Terms & Conditions?
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Where can I find more information on Airbnb?
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We compiled a list of frequently asked questions just for Airbnb. Airbnb - Helpful Links Visit Airbnb Help Center at: https://www.airbnb.com/help?audience=guest |
Can I transfer a listing to a new owner on Vrbo?
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Please read this article from Vrbo. https://help.vrbo.com/articles/Can-I-transfer-my-listing-to-another-person |
Why are the listing descriptions not updating in Boost?
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