This article explains what to do when you experience a booking failure. Whether you have been alerted by a Booking Failure Notification sent by Boost or see a booking in your OTA Portal that didn’t come into your PM Software, here are the first steps you need to take.

When a booking failure occurs you will receive a “Boost Booking Failure Notification” email at the email address associated with your Boost user account.

Subject: Boost Booking failure notification: airbnb / ABDEFGHIJK

A reservation has been accepted by airbnb that your software has either rejected or not responded to. If the property is available and otherwise meets booking requirements please block those dates in your property management software to avoid a conflicting booking from another channel. If the booking cannot be accommodated as booked we recommend reaching out to the guest to place them in an alternative property. If there is no other availability or the guest is unwilling to be re-accommodated you may need to cancel the reservation. Please be aware of the consequences for cancelling a reservation: https://www.airbnb.com/help/article/990/i-m-a-host--what-penalties-apply-if-i-need-to-cancel-a-reservation Avoid cancellations whenever possible and contact your Airbnb Market Manager and Bluetent Support immediately after making a cancellation if you believe there is an extenuating circumstance. You may visit this page to attempt to resubmit the booking: Resubmit Booking [1] Cancellations will automatically be applied to your property management software availability except for users of Property+ and FRS platforms which will need to be manually updated. Boost invoices will reflect any cancellations and modifications. Company ABC Vacation Homes Property Manager Time of booking attempt 2022-07-10 OTA/Partner airbnb OTA/Partner Confirmation Code HMPA4123 Property Name Sea Star 123 Property ID 134548 Arrival 2022-07-12 Departure 2022-07-13 *System Messages:* 2022-07-10T21:56:06-06:00: CREATE booking error: Pricing for stay not found. [1]

Follow the Steps Below When You Experience A Booking Failure:

1. Verify that the reservation is showing on the specific booking channel’s dashboard. Note: For Google and HomeToGo proceed to step 2.

2. Manually enter that reservation in your PM Software. If dates are available, manually enter that reservation in your PM software. This reservation will need to be manually managed on the channel and within your PM software.

   1. If that property is no longer available for those dates, you may need to cancel the reservation or contact the guest and work to find another available option for them from your inventory.

3. Need more help ? Contact Support Here: https://support.bluetent.com/ Provide as much detail as possible, for instance, were you able to manually enter this reservation into your PM Software, or did this failure cause a double booking?

You may notice that your rent, taxes, and/or fees are different for bookings that come from Boost when compared to your PMS software. While there are a number of different factors that could impact your reservations, this article will cover some of the most common reasons that there is a difference between Boost reservations and direct bookings. 

One common way that the rent can change is if your Boost engine has a price factor configured. A price adjustment, by design, is meant to take the price from the PMS system and multiply it by the price adjustment % to display a different price on the channel. This is most commonly in place to offset the cost of commissions on the OTA channels and the commissions that Boost collects. Price adjustments can be set on the Rent and/or Fees and may be different for each channel.

In some cases, fees may not be applied to one or more channels. For example, Airbnb is the merchant of record, so you may not have set up a Credit Card processing fee on that channel since it would be overcharging guests and inflate pricing too high.  

Airbnb is the merchant of record for all transactions on its platform, and as such, is able to remit some taxes if they come to an agreement with a country, state, county, or city. You can find the complete list of areas where Airbnb remits taxes on behalf of the host using this link. You can confirm that you are collecting the correct taxes on Airbnb by checking that link for any taxes that they remit for the areas in which you host properties. 

Note: This does not apply if you’re using Length of Stay pricing with Boost.

In cases where property managers have additional rates as individual guest stays at a property, it's important to make sure that these fees are set up properly. You can review these fees in two places within Boost. 

For Airbnb: In order to find your occupancy-based pricing, click on the Pricing sidebar menu item and scroll down to the Persons Included Pattern field. This value generates the number of people that qualify for base pricing. The Additional Nightly Price Per Person dictates how much each person beyond the Persons Included Pattern would pay per night. 

For Booking.com: In order to find your occupancy-based pricing, click on the BDC Basics sidebar menu item and scroll down to the BDC Price Per Person field. The Default Guest Count generates the number of people that qualify for base pricing. Under the Additional Guest Pricing field, provide a value for the Guest Count for each additional person above the Default Guest Count and dictate how the price should change per person.

For any further questions on your Boost payouts, please contact our Success Team at success@bluetent.com.

This article is an overview of the Boost Bookings Report found in the new Boost user interface and how to export the report as a CSV.

• 1 Video: How to find your Bookings Report and Export to a CSV
• 2 Booking Report Filters
• 3 Export to CSV

 

The booking report will show bookings from all channels and is available in the new Boost user interface.

https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/1606615079/Rezfusion+Boost+-+New+User+Interface#How-to-Access-the-New-Boost-UI

1. From the landing page in the new Boost user interface, click the Bookings icon on the left navigation bar.

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2. The Booking List will appear showing the most recent bookings at the top. This report will show bookings from all channels, main reservation details and the Boost commission amount.

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1. Click on the FILTERS button at the top left of the Booking List page.

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2. After selecting the appropriate filters click SUBMIT at the bottom. You will now see an updated list of your properties based on the filters selected. To clear the filters click CLEAR and then SUBMIT.

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1. Click the Bookings link on the left navigation bar to view the list of Bookings

2. Filter your bookings as needed.

3. Click Export to CSV on the Top Right

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4. The below message will appear.  Click the link in the message to be taken to the job.

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5. This is the Job Detail page.  The link to the report is shown under the Messages Section.

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6. Copy and paste the report link into a browser address window and hit enter. The CSV File will show in the bottom left of your screen as a download.

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In this article we will be reviewing some tips and tricks to troubleshoot an inactive listing.

• 1 Overview
• 2 Getting Started
• 3 Step 1. Is it active in your PMS?
• 4 Step 2. Is it showing validation errors?
• 5 Step 3. Is it active on the channel?
• 6 Related Articles

There are various reasons why a listing may not be active on a channel. Below are the most common troubleshooting steps for you to try. If you’ve looked through all these steps and are still not able to resolve why the listing is inactive, please reach out to our Support team to assist you. https://www.bluetent.com/support/

Navigate to the specific channels listings page. https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/2364899358

Take note of the columns highlighted in the screenshot below. These are the fields used for troubleshooting..

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Look at the PMS Status column.

If it is showing a RED X, it is Not Active in your PMS.

Log in to your PMS and activate the property. Once activated, this should now show a GREEN checkmark by the listing. There may be a delay before it shows Active in Boost.

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Look at the Validation column.

GREEN checkmark means no validation errors!

The RED circle means there are validation errors and the number represents the number of errors.

Click on the RED circle to view the validation errors.

For more detail on validations, please review this article: https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/2331377665/How+to+Use+Boost+Listing+Validation?src=search

There are a variety of validation errors, if the error is not clear to you after review, please reach out to our Support team to assist you.

 

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Look at the Active on Channel column.

The GREEN checkmark means that your listings is published to the channel. If you cannot locate your listing on the channel, please contact our Support team.

 

The RED X means you need to publish the listing on the channel.

 

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For Airbnb, when a listing is active, there will be a hyperlink present in the Listing ID column. This will take you directly to your live listing. If you click on the link and the listing doesn’t show then contact support.

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Displaying your amenities on Boost’s connected channels is easier than ever. Follow the instructions below to add, modify, or remove your amenity mappings for Google, HomeToGo, and VRBO.

• 1 Getting Started
• 2 How to Map Your Amenities
• 3 How to Remove Mappings
• 4 Which amenities should be mapped
  • 4.1 The amenity does not match exactly
  • 4.2 My listings have multiple amenities that all match
  • 4.3 My listings don’t have any amenities that match
  • 4.4 My listings have multiple categories with the same amenities
• 5 Channel Specific Requirements/Notes
  • 5.1 Google
  • 5.2 HomeToGo
  • 5.3 Vrbo
  • 5.4 Airbnb
  • 5.5 Airbnb Custom Amenities
• 6 Related Articles

 

PMS we Auto-Map for: VRM, LiveRez, Streamline and iTrip

PMS we do NOT Auto-map for: Track, Escapia, anything else

Click Here for instructions on how to navigate to Amenity Mapping.

1. Start by selecting the OTA’s category you’d like to map amenities to, these are pulled directly from the OTA and are not editable.

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1. Next, click on a blue pop-up button next to the amenity to begin searching for the appropriate amenity from your Property Management Software (PMS).

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1. Select the category of the amenity you’d like to associate. The results will contain Amenities configured on your listings from your PMS.

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1. Select one or more amenities in the following screen:

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1. Click on

Add Mappings to confirm the selection, then click Save to store the new mappings.

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To remove a mapping, simply click on the “x” next to the amenity, then click Save at the bottom of the page. Please note, this will not remove the amenity in your PMS, but will remove the amenity on the OTA.

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Remember that the amenities available on the OTA’s are displayed on the left, and the amenities from your PMS are displayed on the right. Ideally, you’ll want to have a matching set of amenities between the OTA and your PMS.

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Sometimes the amenity doesn’t match exactly. For example, if your listings have Fitness Room as an amenity, on Google, you may choose to display that as an amenity called Gym Fitness Equipment.

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Sometimes your listings have multiple amenities that can all be mapped to one amenity on the OTA. For example, your listings may have Shared Pool, Community Pool, and Outdoor Pools, whereas on Google, they can all be mapped to Outdoor Pool (provided the pools are all outdoors, of course!).

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No Results? Sometimes your listings will not have a matching attribute or amenity to what is available to map on the OTA. In this scenario, you can leave the mapping blank, or update your listings in your PMS by assigning the amenities or building new amenities (provided that your listings actually offer the amenity, of course!). Check with your PMS provider for more information on how to assign amenities to your listings.

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Remember, you can also mix amenities from different categories and map them to one or more amenities on the OTA.

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• Any amenity that is available on Google but is not listed on your property will show as "No<amenity name>" . 

  Example: If you do not have the term "balcony" added to your listing (and mapped in Boost) your live Google listing will show "No Balcony"
  
  

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  Because of this we suggest adding as many of these amenities to your properties in your PM Software as possible and making sure they are mapped in Boost.

   

  Here is a list of all available Google Amenities:

• It is best practice to map Parking and Internet: If Parking and Internet are not Mapped on GoogleVR, your listings will show “No Parking Available” and “No Internet Available”

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• HomeToGo Requires a minimum of 10 Amenities

• HomeToGo Requires Property Type be Mapped in Amenities

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• Vrbo Requires a minimum of 10 Amenities

• Vrbo Requires Property Type be Mapped in Amenities

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You have the option to map amenities, send custom amenities or map you amenities manually in Boost for Airbnb.

• Airbnb Requires a minimum of 5 Amenities

• Airbnb Requires Property Type be Mapped in Amenities

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Custom Amenities allow you to show amenities on Airbnb that you don’t have in your PMS.

Setting amenities at the Channel Level

• Go to Airbnb > Channel Settings and scroll down to the Channel Amenities section on the right hand side.

• Click the different category names to expand the amenities below it.

• Check the box next to the amenity you’d like to send to Airbnb for all listings.

• Click Submit at the bottom of the window.

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Setting amenities at the Listing Level

• Go to the Listings page in Boost and click on the listing you’d like to update.

 

• Click Content and then click Edit Content at the bottom of the section.

 

• Scroll down on the Content tab to Amenities.

• Click the different category names to expand the amenities below it.

• Check the box in the Listing Value column for the amenity you’d like to send to Airbnb for this listing.

• Click SAVE at the bottom of the window.

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Intro

This article describes the Booking.com (BDC) Fee Mapping interface and how to access it within Boost.

 

The Fee Mapping interface in the Boost Original allows you to map the fees from your property management software (PMS) to the available Booking.com (BDC) fee categories. You can also choose to not send a fee and to ad a price adjustment (mark-up) to your fees.

1. Log in to Boost

2. Click on My Account

    

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3. Click on Fee Mapping

    

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4. Finally, select Booking.com Fees

    

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Fee Price Adjustments

On the top right, the Fee Price Adjustments field allows you to set a single price adjustment that should apply to all the fees on this channel.

Software Fee Name

The first column on the left indicates the name of the fee as it appears in your PMS.

Map to (channel) Fee

The second column contains a series of drop-down lists with the labels available for fees on that channel. The label on this will change to indicate what channel is currently active on your screen.

Price Adj. Override

The fourth and final column provides a field to enter a price adjustment for an individual fee if is different from the Fee Price Adjustments field located on the top right.

Default for any unmapped fee

This row indicates the default fee mapping that should be used for any fees that have not been explicitly mapped elsewhere on the interface.

Pictured below are some of the fee labels available on Booking.com. Each of these items can be displayed to the guest as separate fees based on the label selected. Please note, the fees pictured below are not all inclusive.

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This article is designed to help you distribute your listings in the Rezfusion Boost new user interface (UI). If you are attempting to publish publish listings connected by the Boost Partner Network please refer to this article: https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/2562719751

• 1 Getting Started
• 2 Overview
• 3 Import/Sync Listings
• 4 Publish Listings 
• 5 Unpublish Listings
• 6 Related Articles:

 

Log into your Boost account: https://boost.rezfusion.com/v2/app/choose-account and navigate to the Listings Page.

*Making sure the listing is ready to be published:

• Does your listing pass validation? https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/2331377665

• Do you have a headline token, price-factor, or any other configuration that you should copy from one of your existing listings in Boost?

If you have recently added new properties in your PMS, they will flow into Boost, but they will not be automatically published to the channels you are listed on.

When the PMS Status column has a GREEN checkmark and the Active on Channel is a RED X, it means that the properties are properly flowing over from the PMS but not published to the channel.

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Select the listing(s) you’d like to Import/sync checking the box to the left of the listing name

 

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Click Actions in the top right of your screen

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Click Import/Sync

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Click Finish

 

 

 

Important Note:
Make sure the Import/Sync job is complete before proceeding. You can check this by clicking Jobs in the top right of the Boost navigation bar.

Learn more about the Jobs Queue here: https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/1722089517

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Select the listing(s) you’d like to publish by checking the box to the left of the listing name.

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Click Actions

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Click Publish to Channel

 

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Click Finish

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Select the listing(s) you’d like to unpublish by checking the box to the left of the listing name.

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Click Actions

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Click Unpublish from Channel

In this example, we are unpublishing from Google.

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Click Finish

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This article explains how to view and handle validations.

• 1 Overview
• 2 Examples of validation issues
• 3 Common Validation Errors
• 4 How to Run the Validation
• 5 Airbnb Validation Errors
  • 5.1 Verify Listing validation error
  • 5.2 Airbnb Pricing & Availability Error:
• 6 Related Articles

 

Boost Validation identifies property data issues that require your attention and makes recommendations to help you achieve the best results on each distribution channel. You will find these validation notifications on the Listings page in the Validation column and on the listings level in the Validation Tab.

Prior to distributing your listings, you will want to review the validation of each listing. Those listings that have errors will not be able to be distributed to the channel.

Click on Listings > then view the Validation Column

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For listings that are ready to send live - you will see a GREEN checkmark

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For those listings that have validation issues - you will see a RED circle with a number of errors in it

Click on the RED circle to view the specific issues. By clicking on the RED circle, you will be brought to the validation page. Below is an example of one of the validation errors.

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• Headline length does not meet the minimum character count

• Not meeting channel photo quantity and size requirements

• Not having enough availability

• Not enough amenities

Generally speaking, we recommend that you make these changes in you property management software. After you’ve updated the listing to meet the validation criteria, refresh the Boost page to make sure the updates have cleared the issues. It may take a few hours for validation to pull through, content changes can take up 24 hours to update.

• Location - This is typically resolved by ensuring address, Longitude and Latitude are entered in your PMS for that property.

• Property Type - This is typically resolved by assigning a Property Type in your PMS. ie: Condominium, House, Bungalow, etc.

• Amenities - Additional amenities will need to be mapped in Boost for this listing, so that it meets the minimum amount of amenities for the OTA.

• Availability Required - Depending on the OTA, your listing will need a minimum of available/bookable days within the calendar year

• Useable Photos - Depending on the OTA, there will be a minimum amount of photos required to go live.

Once you’ve fixed the errors, you can run the validation process again.

 

 

Select the listing(s) you’d like to run the validation for.

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Click the Actions button on the top right

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Click Run Validation

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Click Finish

Wait a few seconds and then refresh the page to view the new validation results.

In some locations Airbnb requires listings to be registered/verified. Below is a sample validation error:

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Click the blue text (hyperlink) in the error message to be redirected to the Airbnb page where you can complete the required registration.

If you receive the pricing and availability error below, please re-run the Import/Sync action on that listing. If error persists, un-publish the effected listing and put in Support ticket here: https://www.bluetent.com/support/