Boost New UI FAQs
- Kristin Archer (Deactivated)
- Chelsea Swenson
- Ryan Beagley-Reiner
Owned by Kristin Archer (Deactivated)
List of frequently asked questions about the Boost New UI
- 1 What do these acronyms mean? OTA, UI, PM, PMS, PMC
- 2 Which version of Boost am I using?
- 3 How do I create a support ticket?
- 4 What to do when a booking fails?
- 5 Why are my rates different in my PMS?
- 6 Where can I see the booking & commission report?
- 7 How do I add another channel to distribute my properties?
- 8 How is my Boost commission calculated?
- 9 Why is my listing showing inactive on a channel?
- 10 How do I make changes to amenities?
- 11 How do I make sure fees are mapped correctly?
- 12 How to send a listing live?
- 13 How do I unpublish a listing?
- 14 How can I mark-up rates to cover commissions?
- 15 What are validation errors and how can I see them?
- 16 How do I add or update my Google Terms & Conditions?
- 17 Where can I find more information on Airbnb?
- 18 Can I transfer a listing to a new owner on Vrbo?
- 19 Why are the listing descriptions not updating in Boost?
What do these acronyms mean? OTA, UI, PM, PMS, PMC
Which version of Boost am I using?
How do I create a support ticket?
Support is handled in our Support Portal.
Go to: Bluetent Support Services
2. Click on Submit a Ticket
3. Enter your information
4. Choose Rezfusion Boost as the service
5. Enter all the relevant information into the Description field.
Examples:
Details on what the issue is - the more details the better!
Listing name(s), reservation ID(s)
List of tax rate(s)s or fee name(s) that are involved with the issue
Rate differences for pricing discrepancies
Support can assist you with tasks like:
Syncing/distributing listings
Incorrect rates or fees
Boost feature not working
Reconciliation of pricing & fees
Failed booking
What to do when a booking fails?
Why are my rates different in my PMS?
Where can I see the booking & commission report?
How do I add another channel to distribute my properties?
How is my Boost commission calculated?
Why is my listing showing inactive on a channel?
How do I make changes to amenities?
How do I make sure fees are mapped correctly?
How to send a listing live?
How do I unpublish a listing?
How can I mark-up rates to cover commissions?
What are validation errors and how can I see them?
How do I add or update my Google Terms & Conditions?
Where can I find more information on Airbnb?
Can I transfer a listing to a new owner on Vrbo?
Why are the listing descriptions not updating in Boost?