Boost New UI FAQs

Owned by Kristin Archer
Last updated: Mar 15, 2023 by Chelsea Swenson
4 min read

List of frequently asked questions about the Boost New UI

 

What do these acronyms mean? OTA, UI, PM, PMS, PMC

OTA - Online Travel Agent or Agency

UI - User Interface

PM - Property Manager

PMS - Property Management System

PMC - Property Management Company

Common acronyms for OTA’s: ABB (Airbnb), BDC (Booking.com) GVR (Google Vacation Rentals) HTG (HomeToGo)

Which version of Boost am I using?

Airbnb, HomeToGo, Vrbo, and Google Vacation Rentals are in the Boost New User Interface.

Booking.com is in the Boost Original User Interface.

 

How do I create a support ticket?

Support is handled in our Support Portal.

  1. Go to:  https://support.bluetent.com/    

2. Click on Submit a Ticket

3. Enter your information

4. Choose Rezfusion Boost as the service

5. Enter all the relevant information into the Description field.

  • Examples:

    • Details on what the issue is - the more details the better!

    • Listing name(s), reservation ID(s)

    • List of tax rate(s)s or fee name(s) that are involved with the issue

    • Rate differences for pricing discrepancies

Support can assist you with tasks like: 

  • Syncing/distributing listings

  • Incorrect rates or fees

  • Boost feature not working

  • Reconciliation of pricing & fees

  • Failed booking

What to do when a booking fails?

Read below for information on how to handle booking failures. If you need more assistance please reach out to https://support.bluetent.com/.

Why are my rates different in my PMS?

Where can I see the booking & commission report? 

How do I add another channel to distribute my properties? 

How is my Boost commission calculated?

Why is my listing showing inactive on a channel?

How do I make changes to amenities?

How do I make sure fees are mapped correctly?

How to send a listing live?

How do I unpublish a listing?

How can I mark-up rates to cover commissions?

What are validation errors and how can I see them?

How do I add or update my Google Terms & Conditions?

Where can I find more information on Airbnb?

Can I transfer a listing to a new owner on Vrbo?

Why are the listing descriptions not updating in Boost?