Vrbo Custom Cancellation Policy Available in Boost
Vrbo's Custom cancellation policy is coming soon to Boost! Starting later this month, you'll have the option to create custom cancellation terms, including a cancellation fee and refund amounts based on the timing of the cancellation. Custom cancellation policies are useful if you have terms in your rental agreement that are outside of the 5 standard VRBO cancellation policies. This highly requested feature will provide greater flexibility for hosts and more options for guests. Learn more below
How it works:
Available in the Channel Settings and the Listing Settings page.
Option to add a custom cancellation fee (flat). Or you can set this at a $0 fee, if you currently don’t charge one.
Specify up to 3 intervals - days before check in - and designate what % of the reservation guest will be refunded at each interval
Important Notes:
Make sure the policies (intervals) make sense together and are ordered properly. For example, do not create policies where more is refunded if the traveler cancels 30 days versus 60 days before check-in.
Example:
50% refund up to 60 days before check-in
100% refund up to 30 days before check-in
Avoid specifying a $0 refund