Q: What video file types are support on the new platform?
A: We will support the following video formats: Matterport, YouTube, and Vimeo videos. Additionally you could upload a MP4 or mov file type.
Q: What property management software will the Ngen platform connect to?
A: Escapia, VRM, Streamline, Track, RNS, RealTimeRentals, IQWare
Q: When will my website be migrated to the new platform?
A: Essential clients will be starting migrations March 1st, 2024. We will reach out in the weeks prior to let you know when your site will be migrated. As part of the process, we’ll provide a development website for you to review and provide feedback to our team. To be clear, this is a site migration, not a brand new site. Content updates and requests will be handled post Go Live.
Q: Is there training on how to use the new platform?
A: Yes, we will be providing group training sessions, as well as 1:1 training by request.
Q: How do I log into my new website?
A:
Q: Who can I reach out to answer questions about my site?
A: Support - Success?
Q: Do I need to do anything to prepare for migration?
A: If we do not have DNS access to your site, we will be reaching out to collect this from you prior to migration.
For GoDaddy, all we need is the email address associated with
For Network Solutions, please follow the instructions HERE