Hopper Overview
Hopper is one of the top downloaded travel apps in the US, features homes from around the world from professional property managers and individual hosts, and offers an award-winning mobile booking experience. Learn more here: https://hopper.com/travel/homes
Reasons to List with Hopper: (Information Sourced from https://hosts.hopper.com/signup )
Access to a unique customer segment: 1 in 2 Hopper users don't book travel anywhere else
More peace of mind: $1M damage guarantee per booking, plus get any issues resolved within three days via a resolution process that doesn't just favor guests.
Hopper is the most downloaded travel app ahead of Airbnb, Booking.com, and Expedia with over 80M+ downloads.
Hopper is the 2nd largest OTA in the US, and books over $4B of travel across flights, hotels, and car rentals today.
Hopper powers the Capital One Travel rewards portal, which will allow 40M+ cardholders to use points for vacation rentals.
Benefits of Joining Early: Favorable search placement: Our early partners will get listings boosted at the top of search results.
Important Information
Hopper Homes Host Policies
Host Terms & Conditions: https://hosts.hopper.com/legal/terms-and-conditions
To see all Hopper Homes Policies please go here:https://hosts.hopper.com/help-center/ and scroll to the bottom of the page to find the Hopper home policies section:
Reservation Modifications
Reservation modifications are not currently supported on Hopper. To make a reservation modification, the reservation needs to be canceled and a new reservation needs to be made.
If a guest would like to modify a reservation they can contact our customer support team through the app. Learn More Here
Reservation Cancellations
Cancellation Policy:
Hopper will display the cancellation policy that you set in the Boost Partner Network- Channel Settings page.
After you have connected Boost to Hopper you do have the option to select one of Hopper’s cancellation policies instead of the one you have set in Boost. Learn more about this here:
Guest Cancelations: If a guest reaches out to you to cancel, you can direct the guest to cancel directly through the Hopper app. If the guest is unable to cancel on the app, there will be a button for them to contact the Hopper customer support team.
Host Cancelations:
Hosts must cancel reservations in the Hopper portal. Canceling a reservation from your property management software will not cancel the reservation in Hopper.
You will not receive a payout for a reservation that you as a host has cancelled.
In case it is actually the guest that is requesting to cancel, refer them to cancel or contact support via the Hopper app so that your cancellation policy is applied to the cancellation.
To cancel a reservation as the host follow the steps linked here: https://hosts.hopper.com/help-center/reservations/cancellations
Publishing & Unpublishing Hopper Listings
Learn how to publish your Hopper Listings here:Partner Network - Publishing & Unpublishing Listings
You can enable “Auto-Activate” in the Hopper Host Portal to automatically set new listings Active that are pushed Published from Boost (Hopper Channel). If Auto-Activate is not enabled, you will have to manually activate new properties on your Hopper Host Portal.
Unpublishing Properties: If you no longer want to list a property on Hopper, unpublish the property from the Boost Partner Network or from the Boost-Hopper channel.
Reservations - Taxes, Fees, and Extra Charges
Payment Details: As merchant of record, Hopper will charge the guest directly for the reservation. Hopper will charge the nightly rate, mandatory fees, and taxes that are set up for Hopper in your PMS & Boost. The host payout will equal the total of the reservation minus Hopper’s commission.
Taxes: Hopper does not pay taxes on your behalf. Taxes will be collected and then included in the host payout.
Security Deposits: Hopper does not collect security deposits. Hopper recommends that you remove security deposits from Hopper in your PMS/CM (if possible) since Hopper already covers you for damages via Hopper Promise. If you decide to keep the security deposit (or unable to remove it), the guest will see on your listings “A security deposit of xx amount may be collected by the host separately”. If you decide to collect it, you will need to collect the guest card details separately.
Optional fees & Extra Charges (Upcharges):
Pet Fee: The only optional/opt-in fee that is supported on Hopper is the pet fee (up to one pet).
Up Charges: If a guest wants to add an optional fee or additional charge to their stay (eg. pool heating fee, barbecue fee, etc.), the host can either collect the guest credit card directly and charge them for the extra item or you can request an upcharge in the Hopper Host portal.
To request an upcharge in the Hopper portal click on the three dots next to the reservation. Include reason for upcharge, amount of the upcharge and any screenshots of communication from guest where they requested the extra charge. Learn more about up charges here: https://hosts.hopper.com/help-center/reservations/upcharges
Host Payouts
Host Payout method: Host payouts are sent on the day after checkin and usually takes 1-3 business days to reach your bank account.The default method of host payout is virtual credit card. However, you can adjust the payout method to bank transfer so that you avoid that credit card fee. This is done in the Hopper Host Portal by going to Settings -> Payout method.At this time one bank account can be added per Hopper account. Learn more here: https://hosts.hopper.com/help-center/payouts-and-taxes/payouts
Communicating with Guests
Hopper provides the host with the guest’s email address and phone number upon booking. If you are still having difficulty contacting a guest, you can reach out to homesreservations@hopper.com to aid in that process.
Hopper FAQs
Does Hopper charge the Host a Commission?
Can I modify Hopper reservations?
Does Hopper charge a Guests Fee?
How Do Extra Charges or Up charges work on Hopper?
How do I enable Auto Activate for my Hopper Listings?
Log into your Hopper portal
From the Listings Page toggle the Auto Activate to the ON position
Click Confirm
How are Hosts paid?
How can I view my live Hopper listings?
Log in to the Hopper host portal
From the Listings Page click the three dots next to the listing then click View listing on the Hopper app
Scan the QR code on the pop up with your mobile device or copy the URL link.
Other Notes:
You can also look at you listing content preview in your Hopper portal by clicking on the property.
Upon request Hopper support can also generate a property report (CSV) that has all the properties for your account and their URLs.