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List of frequently asked questions about the Boost New UI

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What do these acronyms mean? OTA, UI, PM, PMS, PMC

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OTA - Online Travel Agent or Agency

UI - User Interface

PM - Property Manager

PMS - Property Management System

PMC - Property Management Company

Common acronyms for OTA’s: ABB (Airbnb), BDC (Booking.com) GVR (Google Vacation Rentals) HTG (HomeToGo)

Which version of Boost am I using?

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HomeToGo, Vrbo, Google Vacation Rentals and more recent Airbnb implementations are all in the Boost New User Interface.

Booking.com and older Airbnb implementations are in the Boost Original User Interface.

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Which version of Boost am I using?
Which version of Boost am I using?

How do I create a support ticket?

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Support is handled in our Support Portal.

  1. Go to:  https://support.bluetent.com/    

  1. Click on

Submit a Ticket

  1. Enter your information

  1. Choose Rezfusion Boost as the service

  1. Enter all the relevant information into the Description field.

  • Examples:

    • Details on what the issue is - the more details the better!

    • Listing name(s), reservation ID(s)

    • List of tax rate(s)s or fee name(s) that are involved with the issue

    • Rate differences for pricing discrepancies

Support can assist you with tasks like: 

  • Syncing/distributing listings

  • Incorrect rates or fees

  • Boost feature not working

  • Reconciliation of pricing & fees

  • Failed booking

What to do when a booking fails?

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Booking Failure Notifications
Booking Failure Notifications

Why are my rates different in my PMS?

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Why are Boost Payouts Different than my PMS Software's Quote?
Why are Boost Payouts Different than my PMS Software's Quote?

Where can I see the booking & commission report? 

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The Booking & Commission report is located in the Boost New UI. Click Hereto learn how to access the Boost New UI.

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Bookings & Commission Report (Boost New UI)
Bookings & Commission Report (Boost New UI)

How do I add another channel to distribute my properties? 

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Boost connects to Airbnb, Booking.com, Vrbo, Google Vacation Rentals and HomeToGo. Please complete this form to add a new channel.

How is my Boost commission calculated?

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  • Boost commission is collected on both rent and fees, but not on taxes 

  • Boost commission is collected on any cancellation fees that were paid as part of a cancelled reservation 

If you see commission being charged for a cancelled reservation that you did not receive any money for, please provide documentation from the OTA showing that the reservation was cancelled in full, and the amount earned on the reservation was $0. This can be provided in whatever form is easiest for you – a screenshot, PDF, etc. You will need to send this to Billing@bluetent.com and be sure to include your name, the invoice you are referencing, and the reservation details. 

What are the differences between listing on Airbnb vs. Booking.com?

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Differences Between Listing on Airbnb vs. Booking.com
Differences Between Listing on Airbnb vs. Booking.com

How do I map amenities?

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Amenity Mappings - Term Mapping (Boost Original UI)
Amenity Mappings - Term Mapping (Boost Original UI)

How do I manage fees?

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Managing Fees (Boost Original UI)
Managing Fees (Boost Original UI)

How to send a listing live?

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To send listings live on:

Booking.com - Contact Support https://support.bluetent.com/    

Airbnb - The below instructions will walk you through sending listings live for Airbnb.

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Airbnb - Publish Listings (Boost Original UI)
Airbnb - Publish Listings (Boost Original UI)

How do I unpublish listings on

Airbnb? Expand
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Include PageAirbnb - Unpublish Listings (Boost Original UI)Airbnb - Unpublish Listings (Boost Original UI)

How do I unpublish listings on Booking.com?

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Booking.com - Unpublish Listings (Boost Original UI)
Booking.com - Unpublish Listings (Boost Original UI)

How do you add room configurations for Airbnb?

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Airbnb - Adding Room Configurations (Boost Original UI)Airbnb - Adding Room Configurations (Boost Original UI)

How do you add room configurations for Booking.com?

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Booking.com - Adding Room Configurations (Boost Original UI)
Booking.com - Adding Room Configurations (Boost Original UI)

How can I tell where settings are configured?

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Determining where existing settings are configured (Boost Original UI)
Determining where existing settings are configured (Boost Original UI)