We currently have 2 versions of Boost: The Original Boost User Interface (Original UI) and the New User Interface (New UI). This article will explain how to determine which version of Boost you are using.

• Airbnb, Vrbo, Google, HomeToGo, Homes & Villas by Marriott Bonvoy, and Hopper are only available in the New UI.

• Booking.com is only available in the Original UI.

This article explains what to do when you experience a booking failure. Whether you have been alerted by a Booking Failure Notification sent by Boost or see a booking in your OTA Portal that didn’t come into your PM Software, here are the first steps you need to take.

When a booking failure occurs you will receive a “Boost Booking Failure Notification” email at the email address associated with your Boost user account.

Subject: Boost Booking failure notification: airbnb / ABDEFGHIJK

A reservation has been accepted by airbnb that your software has either rejected or not responded to. If the property is available and otherwise meets booking requirements please block those dates in your property management software to avoid a conflicting booking from another channel. If the booking cannot be accommodated as booked we recommend reaching out to the guest to place them in an alternative property. If there is no other availability or the guest is unwilling to be re-accommodated you may need to cancel the reservation. Please be aware of the consequences for cancelling a reservation: https://www.airbnb.com/help/article/990/i-m-a-host--what-penalties-apply-if-i-need-to-cancel-a-reservation Avoid cancellations whenever possible and contact your Airbnb Market Manager and Bluetent Support immediately after making a cancellation if you believe there is an extenuating circumstance. You may visit this page to attempt to resubmit the booking: Resubmit Booking [1] Cancellations will automatically be applied to your property management software availability except for users of Property+ and FRS platforms which will need to be manually updated. Boost invoices will reflect any cancellations and modifications. Company ABC Vacation Homes Property Manager Time of booking attempt 2022-07-10 OTA/Partner airbnb OTA/Partner Confirmation Code HMPA4123 Property Name Sea Star 123 Property ID 134548 Arrival 2022-07-12 Departure 2022-07-13 *System Messages:* 2022-07-10T21:56:06-06:00: CREATE booking error: Pricing for stay not found. [1]

Follow the Steps Below When You Experience A Booking Failure:

1. Verify that the reservation is showing on the specific booking channel’s dashboard. Note: For Google and HomeToGo proceed to step 2.

2. Manually enter that reservation in your PM Software. If dates are available, manually enter that reservation in your PM software. This reservation will need to be manually managed on the channel and within your PM software.

   1. If that property is no longer available for those dates, you may need to cancel the reservation or contact the guest and work to find another available option for them from your inventory.

3. Need more help ? Contact Support Here: https://support.bluetent.com/ Provide as much detail as possible, for instance, were you able to manually enter this reservation into your PM Software, or did this failure cause a double booking?

You may notice that your rent, taxes, and/or fees are different for bookings that come from Boost when compared to your PMS software. While there are a number of different factors that could impact your reservations, this article will cover some of the most common reasons that there is a difference between Boost reservations and direct bookings. 

One common way that the rent can change is if your Boost engine has a price factor configured. A price adjustment, by design, is meant to take the price from the PMS system and multiply it by the price adjustment % to display a different price on the channel. This is most commonly in place to offset the cost of commissions on the OTA channels and the commissions that Boost collects. Price adjustments can be set on the Rent and/or Fees and may be different for each channel.

In some cases, fees may not be applied to one or more channels. For example, Airbnb is the merchant of record, so you may not have set up a Credit Card processing fee on that channel since it would be overcharging guests and inflate pricing too high.  

Airbnb is the merchant of record for all transactions on its platform, and as such, is able to remit some taxes if they come to an agreement with a country, state, county, or city. You can find the complete list of areas where Airbnb remits taxes on behalf of the host using this link. You can confirm that you are collecting the correct taxes on Airbnb by checking that link for any taxes that they remit for the areas in which you host properties. 

Note: This does not apply if you’re using Length of Stay pricing with Boost.

In cases where property managers have additional rates as individual guest stays at a property, it's important to make sure that these fees are set up properly. You can review these fees in two places within Boost. 

For Airbnb: In order to find your occupancy-based pricing, click on the Pricing sidebar menu item and scroll down to the Persons Included Pattern field. This value generates the number of people that qualify for base pricing. The Additional Nightly Price Per Person dictates how much each person beyond the Persons Included Pattern would pay per night. 

For Booking.com: In order to find your occupancy-based pricing, click on the BDC Basics sidebar menu item and scroll down to the BDC Price Per Person field. The Default Guest Count generates the number of people that qualify for base pricing. Under the Additional Guest Pricing field, provide a value for the Guest Count for each additional person above the Default Guest Count and dictate how the price should change per person.

For any further questions on your Boost payouts, please contact our Success Team at success@bluetent.com.

This article is an overview of the Boost Bookings Report found in the new Boost user interface and how to export the report as a CSV.

• 1 Video: How to find your Bookings Report and Export to a CSV
• 2 Booking Report Filters
• 3 Export to CSV

 

The booking report will show bookings from all channels and is available in the new Boost user interface.

https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/1606615079/Rezfusion+Boost+-+New+User+Interface#How-to-Access-the-New-Boost-UI

1. From the landing page in the new Boost user interface, click the Bookings icon on the left navigation bar.

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2. The Booking List will appear showing the most recent bookings at the top. This report will show bookings from all channels, main reservation details and the Boost commission amount.

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1. Click on the FILTERS button at the top left of the Booking List page.

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2. After selecting the appropriate filters click SUBMIT at the bottom. You will now see an updated list of your properties based on the filters selected. To clear the filters click CLEAR and then SUBMIT.

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1. Click the Bookings link on the left navigation bar to view the list of Bookings

2. Filter your bookings as needed.

3. Click Export to CSV on the Top Right

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4. The below message will appear.  Click the link in the message to be taken to the job.

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5. This is the Job Detail page.  The link to the report is shown under the Messages Section.

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6. Copy and paste the report link into a browser address window and hit enter. The CSV File will show in the bottom left of your screen as a download.

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The purpose of this documentation is to outline the fundamental differences between distributing your properties to Airbnb and Booking.com. This document outlines the larger aspects of distribution and what might directly affect you as a property manager or owner.

• 1 Who is the Merchant of Record?
  • 1.1 Airbnb
  • 1.2 Booking.com
• 2 How are Taxes Handled?
  • 2.1 Airbnb
  • 2.2 Booking.com
• 3 What Cancellation Policy can I choose?
  • 3.1 Airbnb
  • 3.2 Booking.com
• 4 How Do They Collect Their Commissions?
  • 4.1 Airbnb 
  • 4.2 Booking.com
• 5 How Do My Descriptions Come Across?
  • 5.1 Airbnb
  • 5.2 Booking.com
• 6 Additional Resources

 

Airbnb is the merchant of record for all properties distributed on their platform. There will never be a direct transaction between the host and the guest staying all transactions will be done through Airbnb's resolution center.

Ex. You have a guest staying and they let you know they are bringing a pet, which will incur a pet fee for your property. You would need to submit a request through Airbnb's resolution center to charge the guest. (https://www.airbnb.com/resolutions)

With Booking.com the host or trip provider is the merchant of record. The trip provider is entirely responsible for charging the guest as Booking.com will not directly charge the guest. Think of booking.com as the facilitator, but not directly involved in any part of the transaction. Booking.com will provide the guest payment information directly to the host. Each guest's credit card details can only be viewed 3 times, for up to 10 days after the check-out date. If the booking is canceled, credit card details are available for up to 10 days after the cancellation date. (https://partner.booking.com/en-us/help/policies-payments/how-can-i-access-guest-credit-card-details)

Ex. You have a guest staying at your property and they let you know they are bringing a pet, which will incur a pet fee for your property. You will have access to guest payment information and be able to charge the guest yourself.

Airbnb as they are the Merchant of Record in certain areas will handle the taxes. Dependent on location, Airbnb may remit taxes on the host's behalf. You can check the location of tax remittance here https://www.airbnb.com/help/article/2509/in-what-areas-is-occupancy-tax-collection-and-remittance-by-airbnb-available. If Airbnb does not remit taxes of your behalf we can configure this within your Rezfusion Boost account. 

Ex. If Airbnb is remitting taxes for the state of Florida, but not within my county. I would have to apply my county tax within Boost to any Rent & Fees that would be sent to Airbnb.

Booking.com is not the Merchant of Record and will not remit taxes on the host's behalf. However, during the transaction process whatever tax is applied to the rent will automatically be applied to fees as well. If the host has certain fees that are not taxable they will have to reach out directly to Booking.com and Booking.com will have the tax not applied to the fee. If your fees are taxed at a different rate than your rent we can configure this within your Rezfusion Boost account.

Ex. Booking.com will never remit taxes on my behalf, so I will need to add this into my Boost account. 

Airbnb has a selection from Flexible, Moderate, Strict, Super Strict 30 & Super Strict 60. More details regarding this can be found here: https://www.airbnb.com/home/cancellation_policies

When you select either Flexible, Moderate, or Strict, Airbnb will only charge you a 3% commission based off any bookings made through the site.

If you select a Super Strict 30 or Super Strict 60 policy, Airbnb will charge a 5% commission as they are providing more protection to you as a property manager.

Ex. I choose Airbnb Super Strict 30, Airbnb when they send the payout to me will take a 5% commission out of my total.

Booking.com has a variety of cancellation policies to choose from at least over 50. No matter what type of cancellation policy you choose for Booking.com they will take 15% commission on Rents & Fees.

If needed, your Software Implementation specialist can help match up a Booking.com cancellation policy to your current policy or the chosen Airbnb policy

Ex. I choose a 30 day cancellation policy and decide to change to 7 day cancellation policy, Booking.com will always charge you 15% commission Rents & Fees.

Dependent on your cancellation policy, Airbnb will take anywhere from 3-5% from the host side on rent and fees. As Airbnb is the merchant of record when they send you the payout from the booking they will take their commission out of the payout. Airbnb will typically release your payout about 24 hours after your guest's scheduled check in time. More information can be found here: https://www.airbnb.com/help/article/425/when-will-i-get-my-payout

Ex. Each time I receive a payout from Airbnb they have already taken their "cut" of the reservation as they are Merchant of Record.

No matter what cancellation policy you choose Booking.com will invoice a 15-18% commission on both Rents & Fees from any booking made through their site dependent on your agreement you have with booking.com. Booking.com will send you a monthly invoice of what you owe so you can make one monthly payment to them. Commissions will be charged for the month in which the guest checks out and pays for their booking. More information can be found here: https://partner.booking.com/en-us/help/working-booking/what-commission-do-i-pay-bookingcom-and-when-do-i-pay-it 

Ex. I will receive a monthly invoice from BDC and I will send the money directly to Booking.com through their Extranet.

Airbnb you have the ability to put in information regarding House Rules, Guest Access, Interaction with Guests, The Neighborhood, Getting Around, and Other things to Note. These can all be entered into your Rezfusion Boost account. If you want to add any information regarding yourself as a host you will need to do that directly in your Airbnb account. There are fields available in Boost called Private Fields that are initiated during an inquiry or post booking you can configure. These include Airbnb House Manual, Airbnb Messaging Initial Inquiry Reply, & Airbnb Directions. 

Your Airbnb area named "The Space" is coming directly from your property management system, you can make changes within your Boost account talk with your implementation specialist to consult on this.

The mandatory field within your Airbnb details is House Rules in order to be active on Airbnb, other fields help you gain super host status and have a stronger presence on Airbnb. See article here, https://www.airbnb.com/help/article/431/how-do-i-make-my-listing-more-competitive

House rules will not allow any contact information regarding phone numbers, payment details, more information can be found within this article here, Airbnb House Rules Best Practices

You can control the amenities and property type that filter through to Airbnb within Rezfusion Boost and that will show within Airbnb as well. You will need to select 5 in order to send your units to Airbnb.

Ex. As a host on Airbnb, I can configure via Boost the way my listing comes across in the summary and description fields. The only field I would have to add is Host description via my Airbnb account.

With Booking.com you have limited access to adjust your listing. All Booking.com descriptions on listings are computer generated within Booking.com provided by your own amenity data, more information can be found here: https://partner.booking.com/en-us/help/property-page/how-can-i-make-changes-my-property-description. If you are unhappy with how the description reads or find a mistake, you can request a correction to the description directly to Booking.com. They will either accept or reject the suggestion based off their best practices within their team.

You can add Hotel Property type, Services, Pet Policies, Room Amenities, Room Type, and a Smoking Policy within Rezfusion Boost that will be sent to Booking.com and help to generate the description for Booking.com.

Within Boost, you have the ability to add Host Information that will show up on your listing and can provide more context to guests that are booking. 

Ex. When I post my listing on Booking.com, the summary regarding my listing will be generated directly from Booking.com's team.

• Airbnb Resolution Center: https://www.airbnb.com/resolutions

• Airbnb tax collection/remittance policy: https://www.airbnb.com/help/article/2509/in-what-areas-is-occupancy-tax-collection-and-remittance-by-airbnb-available

• Airbnb cancellation policies: https://www.airbnb.com/home/cancellation_policies

• Airbnb payout information: https://www.airbnb.com/help/article/425/when-will-i-get-my-payout

• Airbnb advice on being more competitive: https://www.airbnb.com/help/article/431/how-do-i-make-my-listing-more-competitive

• Booking.com - Collecting guest credit card info: https://partner.booking.com/en-us/help/policies-payments/how-can-i-access-guest-credit-card-details

• Booking.com commissions: https://partner.booking.com/en-us/help/working-booking/what-commission-do-i-pay-bookingcom-and-when-do-i-pay-it

• Booking.com Property Descriptions: https://partner.booking.com/en-us/help/property-page/how-can-i-make-changes-my-property-description

Amenities are a very important part of your new Airbnb and Booking.com listings. Since Property Management Software's were not made with Airbnb and Booking.com in mind, there is a different set of amenities available in your PMS than are available on Airbnb and Booking.com.

 

Boost receives your amenities from your Property Management Software (PMS) and then via the term mapping interface, maps those amenities to amenities that are available on Airbnb and Booking.com. 

Term Mapping has a simple and easy interface to master, that will allow you to take full control over how your amenity data is passed along to the channels:

1. PLEASE LOG IN TO BOOST.
   
   
   

2. FROM THE LOGIN SCREEN, SELECT TERM MAPPINGS IN THE SOFTWARE CONNECTIONS WIDGET ON THE RIGHT.
   
   

   
   
   

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3. NOW YOU CAN SELECT YOUR PROPERTY CATEGORIES FROM THE CATEGORY DROP-DOWN MENU.
   
   

   
   
   

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4. You can see all of your amenity categories feeding over from your PMS here. Please note that you may have very different amenity categories than the ones displayed in this example:
   
   

   
   
   
   
   

5. Select an amenity category, and then click 'Adjust Category Mappings'. The following screen will appear like the screenshot below: 
   
   

   
   
   In the far left column are your amenities feeding out of your PMS along with associated unit counts. If the unit count next to an amenity is incorrect, you will have to correct that in your PMS. We will interact with the three other columns boxed above to map each amenity feeding out of you PMS to amenities that are available on Airbnb and Booking.com. Please do not make changes to any columns that are not boxed in the above screenshot.
   
   
   

6. To begin mapping amenities, please click on the dropdown menu for Airbnb Amenities next to your first amenity:
   
   

   
   
   Here you can see 98 units are set in the client's PMS to have Air Conditioning. From the 'Airbnb Amenity Type' drop-down menu, we can map Air Conditioning to the best fit that is available on Airbnb, in this case, 'ac' is the best fit.
   
   Please note that sometimes there will be a partial match as demonstrated above, however, sometimes there will only be partial matches.
   
   In other cases, the amenity you are sending from your PMS may not be available on Airbnb or Booking.com at all. When that happens, please leave the menu on 'Select Mapping' and do not map that amenity whatsoever. 
   
   You can follow the same process in the Booking.com amenity columns (Noted in step 5) to map your amenities to Booking.com as well. 
   
   
   
   
   
   

7. When you have mapped all the amenities on the page, you can click 'Submit' at the bottom of the page
   
   

   
   
   After clicking submit, you are sent back to the same page as Step 2 and can begin the process again.

Intro

This article describes the Booking.com (BDC) Fee Mapping interface and how to access it within Boost.

 

The Fee Mapping interface in the Boost Original allows you to map the fees from your property management software (PMS) to the available Booking.com (BDC) fee categories. You can also choose to not send a fee and to ad a price adjustment (mark-up) to your fees.

1. Log in to Boost

2. Click on My Account

    

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3. Click on Fee Mapping

    

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4. Finally, select Booking.com Fees

    

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Fee Price Adjustments

On the top right, the Fee Price Adjustments field allows you to set a single price adjustment that should apply to all the fees on this channel.

Software Fee Name

The first column on the left indicates the name of the fee as it appears in your PMS.

Map to (channel) Fee

The second column contains a series of drop-down lists with the labels available for fees on that channel. The label on this will change to indicate what channel is currently active on your screen.

Price Adj. Override

The fourth and final column provides a field to enter a price adjustment for an individual fee if is different from the Fee Price Adjustments field located on the top right.

Default for any unmapped fee

This row indicates the default fee mapping that should be used for any fees that have not been explicitly mapped elsewhere on the interface.

Pictured below are some of the fee labels available on Booking.com. Each of these items can be displayed to the guest as separate fees based on the label selected. Please note, the fees pictured below are not all inclusive.

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Sending a property to Airbnb for the first time is quick and easy. 

Here are a few things to prepare before logging into Boost to sync to Airbnb:

• Ensure that the new units have been distributed to the 'Rezfusion Boost by Bluetent' channel partner within your Property Management System. 

• Collect the fees that will be applied to this unit on Airbnb. Typically, these are added within Boost. 

• Boost must be connected to your Airbnb Host profile. Contact your Implementation Specialist if this is not yet complete. 

Once the items above are complete, log into Boost (https://boost.rezfusion.com) and navigate to the new-and-improved user dashboard by clicking the logo in the upper-left hand corner.

Click the video below for a recording. 

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From here, the setup process can begin:

1. First, ensure that the fees for the unit have been applied either through the Managing Fees In The Original Boost Interface, by adding the property to the appropriate Property Group, or adding it at the Individual Property level.

2. For guidance on setting up fees, follow this link to instructions for Setting up Fees in Boost: Managing Fees In The Original Boost Interface

3. Next, navigate to your listings.

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4. Once on the Listings page, open up the Property Filters and narrow down the list properties to just the unit(s) that will be synced today.

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5. Narrow the list down further by searching by the Unit Name or ID. 

6. Select "Add to Queue" for the unit(s) that will be sent tp Airbnb, then click the "Perform Operations" button.

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7. The Operations menu will slide out from the right and you will this operation in:

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8. Following the Publishing and Syncing of the units, Airbnb will provide Boost with API feedback on the success of the data sync. If the errors are not understandable, contact Bluetent support at support.bluetent.com. Otherwise, move on to the final step which is Publishing the unit within your Airbnb listings dashboard.