Enter all the relevant information into the Description field.
Details on what the issue is - the more details the better!
Listing name(s), reservation ID(s)
List of tax rate(s)s or fee name(s) that are involved with the issue
Rate differences for pricing discrepancies
Support can assist you with tasks like:
Incorrect rates or fees
Boost feature not working
Reconciliation of pricing & fees
What to do when a booking fails?
Why are my rates different in my PMS?
Where can I see the booking & commission report?
The Booking & Commission report is located in the Boost New UI. Click Hereto learn how to access the Boost New UI.
How do I add another channel to distribute my properties?
Boost connects to Airbnb, Booking.com, Vrbo, Google Vacation Rentals and HomeToGo. Please complete this form to add a new channel.
How is my Boost commission calculated?
Boost commission is collected on both rent and fees, but not on taxes
Boost commission is collected on any cancellation fees that were paid as part of a cancelled reservation
If you see commission being charged for a cancelled reservation that you did not receive any money for, please provide documentation from the OTA showing that the reservation was cancelled in full, and the amount earned on the reservation was $0. This can be provided in whatever form is easiest for you – a screenshot, PDF, etc. You will need to send this to Billing@bluetent.com and be sure to include your name, the invoice you are referencing, and the reservation details.
What are the differences between listing on Airbnb vs. Booking.com?