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List of frequently asked questions about the Boost New UI

What do these acronyms mean? OTA, UI, PM, PMS, PMC

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title	Answer

OTA - Online Travel Agent or Agency

UI - User Interface

PM - Property Manager

PMS - Property Management System

PMC - Property Management Company

Common acronyms for OTA’s: ABB (Airbnb), BDC (Booking.com) GVR (Google Vacation Rentals) HTG (HomeToGo)

Which version of Boost am I using?

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title	Answer

HomeToGo, Vrbo, Google Vacation Rentals and more recent Airbnb implementations are all in the Boost New User Interface.

Booking.com and older Airbnb implementations are in the Boost Original User Interface.

Below are the instructions on how to determine which version of Boost you are using.

Which version of Boost am I using?

https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/2338390066

How do I create a support ticket?

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title	Answer

Support is handled in our Support Portal.

Go to: https://support.bluetent.com/

Click on

Submit a Ticket

Enter your information

Choose Rezfusion Boost as the service

Enter all the relevant information into the Description field.

Examples:
- Details on what the issue is - the more details the better!
- Listing name(s), reservation ID(s)
- List of tax rate(s)s or fee name(s) that are involved with the issue
- Rate differences for pricing discrepancies

Support can assist you with tasks like:

Syncing/distributing listings
Incorrect rates or fees
Boost feature not working
Reconciliation of pricing & fees
Failed booking

What to do when a booking fails?

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title	Answer

Read below for information on how to handle booking failures. If you need more assistance please reach out to https://support.bluetent.com/.

Booking Failure Notifications

https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/2331017338

Why are my rates different in my PMS?

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title	Answer

Why are Boost Payouts Different than my PMS Software's Quote?

https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/564494340

Where can I see the booking & commission report?

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title	Answer

The Booking & Commission report is located in the Boost New UI. Visit New User Interface (UI) Overview to learn how to access the Boost New UI.

Bookings & Commission Report (Boost New UI)

https://bluetent.atlassian.net/wiki/spaces/RUKB/pages/2216230948

How do I add another channel to distribute my properties?

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title	Answer

Boost connects to Airbnb, Booking.com, Vrbo, Google Vacation Rentals and HomeToGo. Please complete this form to add a new channel.

How is my Boost commission calculated?

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title	Answer

Boost commission is collected on both rent and fees, but not on taxes
Boost commission is collected on any cancellation fees that were paid as part of a cancelled reservation

If you see commission being charged for a cancelled reservation that you did not receive any money for, please provide documentation from the OTA showing that the reservation was cancelled in full, and the amount earned on the reservation was $0. This can be provided in whatever form is easiest for you – a screenshot, PDF, etc. You will need to send this to Billing@bluetent.com and be sure to include your name, the invoice you are referencing, and the reservation details.