Booking.com - Resources

Owned by Jane Babilon
Last updated: Nov 12, 2024 by Ryan Beagley-Reiner
3 min read

This article will provide you with useful links for managing your Booking.com (BDC) listings on Boost.

BDC Support Contacts


BDC Partner Support:

https://partner.booking.com/en-us/help/support-contact

How to contact support from the Extranet

Follow these steps to send us a message:

  1. Sign in to the Extranet

  2. Click the Inbox menu

  3. Select http://Booking.com messages 

  4. Go to the Contact us or Can’t find what you need? section

  5. Click See contact options or Compose new message

  6. Select the relevant topics and subtopics

  7. Compose your message

  8. Click Send message

If you have more than one account, you can access the inbox of each of your properties from your primary account’s Group homepage menu. Here’s how:

  1. Sign in to the group Extranet

  2. Go to the Group homepage menu

  3. Find the property

  4. Go to http://Booking.com messages

  5. Go to the Contact us or Can’t find what you need? section

  6. Click See contact options or Compose new message

  7. Select the relevant topics and subtopics

  8. Compose your message

We show up to 50 properties at a time on the Group homepage, so you might need to go through multiple pages if your portfolio is larger.

USA BDC Support Number:

If you cannot access the Extranet you can call the BDC United States Support Line that is open 24/7: 18888504649
Note: You must be able to provide a hotel ID for the listing you have questions on.

General Information Links 

Bluetent Boost Help: 

Rezfusion Boost  

Rezfusion Boost™ Original User Interface (UI) Home Page   

Rezfusion Boost™ New User Interface (UI) Home Page

Boost Online Channel update form - Add or Remove a channel

https://www.bluetent.com/boost-channel-updates/  

Boost Online Cancellation form  - Cancel Boost

https://www.bluetent.com/cancellation/  

Booking.com (BDC) Specific Links

Understanding the BDC Extranet:

https://partner.booking.com/en-gb/help/login-notifications/understanding-bookingcom-extranet

How to add a new Rate Plan on the Extranet

https://partner.booking.com/en-us/help/rates-availability/how-do-i-add-new-rate-plan

BDC: How to update your Calendar Availability on the Extranet

https://partner.booking.com/en-us/help/rates-availability/how-update-your-calendar-availability

BDC: How to How to access Guest Credit Card details

https://partner.booking.com/en-gb/help/policies-payments/guest-payments/how-can-i-access-guests%E2%80%99-credit-card-details

Payments by Booking Information:

  • https://partner.booking.com/en-us/help/policies-payments/payment-products/payments-bookingcom-faqs

  • https://partner.booking.com/en-us/help/policies-payments/payment-products/how-much-payments-bookingcom-costs

Offer transparency and clarity through simpler policies (New 04.14.21)

https://partner.booking.com/en-gb/help/legal-security/policies-local-laws/offer-transparency-and-clarity-through-simpler-policies%C2%A0?utm_source=activations&utm_medium=email&utm_campaign=6856820&utm_content=PMK|2021-02|OC|9240|PD|PU|policy%20simplification-&mkt_tok=MjYxLU5SWi0zNzEAAAF8Ip-LUmzBqzbzC6IDijtSxK2nXLEm8DqO36X66JqNSiL608GxuqMKEGyltDsVltbwCGuEqe1b4Sg1DaVHKyJ_cODrVBmuoblbDUzpUOfKTgMU

Cancelling an Booking.com Reservations as a Host:

https://help.business.booking.com/hc/en-us/articles/360043393132-Cancel-an-accommodation-booking?aid=318615;label=New_English_EN_CAUS_5496343225-yaIim2Lj5r3PNR2Ve93JJwS73336483945:pl:ta:p1:p2:ac:ap:neg;ws=&gclid=CjwKCAjw-8qVBhANEiwAfjXLrirngNASPPPqx1-mHmUd-XiVpKgappCtfRJbeEhx-R7E6_IjKwdl8RoCPt8QAvD_BwE

How to add information to the “Fine Print” section on the Extranet

https://partner.booking.com/en-us/help/property-page/how-can-i-add-info-fine-print

Requiring a Photo ID verification for Booking.com reservations

First turn on the requirement in BDC Basics in Boost to require a Guest Address and Phone number. Booking.com requires a traveler to provide identification prior to placing their booking.

Best Practice: Add a note “In Person ID requirement” in the BDC Extranet in the "Fine Print" area. 

Guide on Booking.com Commission

https://partner.booking.com/en-gb/help/commission-invoices-tax/commission/understanding-our-commission

Viewing commission information for individual reservations

You can see reservation-level details like how much commission is due or how much has already been paid for any particular invoice by viewing your Reservation statements in the extranet.

  1. Log in to the extranet

  2. Click on the Finance tab and select Reservation statements

  3. Choose a Period from the drop-down menu to see all the reservation details that have been included in a particular monthly invoice, including how much commission you owe

You can download .xls or .csv versions of your reservation statements from this page if you want to save them or upload them for use in your own accounting software.

For more information about Reservation Statement, please read the following article. 

If the commission percentage stated on the Reservation statement is more than the percentage listed on your contract, you may be participating in one of our marketing programmes like Genius, Preferred Partner or Visibility Booster. To check on your participation and the total commission percentage for these programmes, log on to the extranet and visit each programme’s section in the Boost performance tab. You can also contact the Partner Services team for more assistance by sending a message from your Inbox.