Boost Original UI FAQs

OTA - Online Travel Agent or Agency

UI - User Interface

PM - Property Manager

PMS - Property Management System

PMC - Property Management Company

Common acronyms for OTA’s: ABB (Airbnb), BDC (Booking.com) GVR (Google Vacation Rentals) HTG (HomeToGo)

HomeToGo, Vrbo, Google Vacation Rentals and more recent Airbnb implementations are all in the Boost New User Interface.

Booking.com and older Airbnb implementations are in the Boost Original User Interface.

Support is handled in our Support Portal.

1. Go to:  https://support.bluetent.com/    

1. Click on

Submit a Ticket

Open

1. Enter your information

1. Choose Rezfusion Boost as the service

1. Enter all the relevant information into the Description field.

• Examples:

  • Details on what the issue is - the more details the better!

  • Listing name(s), reservation ID(s)

  • List of tax rate(s)s or fee name(s) that are involved with the issue

  • Rate differences for pricing discrepancies

Support can assist you with tasks like: 

• Syncing/distributing listings

• Incorrect rates or fees

• Boost feature not working

• Reconciliation of pricing & fees

• Failed booking