/
Boost Original UI FAQs

Boost Original UI FAQs

List of frequently asked questions about the Boost New UI

What do these acronyms mean? OTA, UI, PM, PMS, PMC

OTA - Online Travel Agent or Agency

UI - User Interface

PM - Property Manager

PMS - Property Management System

PMC - Property Management Company

Common acronyms for OTA’s: ABB (Airbnb), BDC (Booking.com) GVR (Google Vacation Rentals) HTG (HomeToGo)

Which version of Boost am I using?

HomeToGo, Vrbo, Google Vacation Rentals and more recent Airbnb implementations are all in the Boost New User Interface.

Booking.com and older Airbnb implementations are in the Boost Original User Interface.

How do I create a support ticket?

Support is handled in our Support Portal.

  1. Go to:  Bluetent Support Services    

  1. Click on

Submit a Ticket

  1. Enter your information

  1. Choose Rezfusion Boost as the service

  1. Enter all the relevant information into the Description field.

  • Examples:

    • Details on what the issue is - the more details the better!

    • Listing name(s), reservation ID(s)

    • List of tax rate(s)s or fee name(s) that are involved with the issue

    • Rate differences for pricing discrepancies

Support can assist you with tasks like: 

  • Syncing/distributing listings

  • Incorrect rates or fees

  • Boost feature not working

  • Reconciliation of pricing & fees

  • Failed booking

What to do when a booking fails?

Why are my rates different in my PMS?

Where can I see the booking & commission report? 

How do I add another channel to distribute my properties? 

How is my Boost commission calculated?


What are the differences between listing on Airbnb vs. Booking.com?

How do I map amenities?

How do I manage fees?

How to send a listing live?

How do I unpublish listings on Booking.com?

How do you add room configurations for Booking.com?

How can I tell where settings are configured?

 

 

Related content

Rezfusion Boost™ New User Interface (UI) Home Page
Rezfusion Boost™ New User Interface (UI) Home Page
Read with this
Boost Updates | New Booking.com Listing Features
Boost Updates | New Booking.com Listing Features
More like this
Editing Listings (Boost New UI)
Editing Listings (Boost New UI)
Read with this
New User Interface (UI) Overview
New User Interface (UI) Overview
More like this
Why are Boost Payouts Different than my PMS Software's Quote?
Why are Boost Payouts Different than my PMS Software's Quote?
Read with this