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Whimstay Overview

Whimstay Overview

Owned by Ryan Beagley-Reiner
Last updated: Jan 29, 2025
3 min read

This article provides basic Information about Whimstay and answers to frequently asked questions (FAQs).

Important Links

About Whimstay: https://www.whimstay.com/about  

FAQs: https://www.whimstay.com/blog/faqs-for-property-management-partners/

Host Knowledge Base: Host Knowledge Base Archives 

Host Sign Up Link: https://salespage.whimstay.com/contact_info_step_1

Minimum Listing Requirements

At a minimum the APIs should provide the following listing data:

  • Minimum of 5 images

  • Images:

    • minimum of 5 images max of 50.

    • Image Quality: Ensure all uploaded photos are clear and represent the property accurately. Blurry, poorly lit, or unclear images reduce the quality of the listing and may not be accepted.

      No Promotional Markings: Images should not include watermarks, logos, or any branding. The focus must be on showcasing the property and its amenities

  • property description

  • geo coordinates (latitude/longitude)

  • Full property address

  • fees

  • taxes

  • additional guest fees (if applicable)

  • pet fees (if applicable)

  • pet rules

  • number of bedrooms

  • number of bathrooms

  • bed type and bedroom configuration

  • max occupancy

  • house rules

  • minimum age to book (if applicable)

Supported Property Types:

 

 

 

 

 

 

Vacation Rental *(This is our general/default property type)*

House

Cabin

Apartment

Condo

Hotel

 

Townhouse

Villa

Cottage

Tiny House

Guest Suite

Bungalow

Guest House

 

Studio

Duplex

Triplex

Fourplex

Loft

Lodge

Resort

Frequently Asked Questions

What guest contact information does the Whimstay provide the host? When and how is this provided?

The Host will receive an email from Whimstay for each of their bookings. The email will have all necessary booking details as well as the guest contact information.
Guest Information Included: name, email, address, and phone number.

Are hosts provided with guest information and allowed to market to them directly post-reservation?

No.

Who is Merchant of Record?

Whimstay is the MOR

Whimstay’s Cancellation Policy

For bookings 0-60 days from check-in Whimstay does not permit cancelations by the traveler. For bookings more than 60 days away from check-in, travelers must email: support@whimstay.com to inquire if the property is eligible for cancelation."

When and how are hosts paid?

Host payouts are scheduled to transfer to your bank account 24 hours after check-in. The time it takes for the funds to arrive in your account is dependent on your banking institution.

Is the host emailed/notified by Whimstay adjustments are made to a reservation?

Yes

Does Whimstay send a booking confirmation email to the PMC with price breakdown?

Yes

Reservations FAQs

How do reservation cancellations work?

In the event a traveler wishes to cancel their booking, we advise directing them to contact Whimstay directly. Our team is equipped to handle their cancelation request in accordance with our policies, ensuring a smooth process for both you and the traveler. This approach also allows us to assist the traveler with any available travel insurance options and provide comprehensive support.

How do reservation modifications work?

The WS customer success team can work directly with the host to make modifications. Note: Whimstay does not support reservation modifications being sent via the API.

Does the Whimstay provide the host with the guest's credit card details?

No.

Does the Whimstay offer discounts? How do these discounts impact reservations and Host payout? How are discounts enabled?

Whimstay offers traveler incentives and promotions but those will not effect the Host Payout. The host will be paid out for the full amount of their booking.

 

 

Data Synchronization FAQs

What data is synced from Boost to the OTA?
Content, Rates, Avail, Avail Restrictions, PMS Modifications, PMS Cancellations

What data is updated automatically? ARI (avail, Rates, Inventory) vs Static content -Property's basic information, amenities, description, photos or payment methods

ARI is in real time, Static content is updated on a dedicated scheduler

Does the Channel manager control property descriptions, other fields or is this generated by OTA algo?

The Channel Manager controls property descriptions. But we have algorithms in place to flag content that does not meet our requirements

Can the user force data to sync/update? Where and how is this done?

No

Does Whimstay control the Image gallery order?

Yes

Whimstay Host Contacts/Resources:

Host Support: support@whimstay.com