Boost New UI FAQs

OTA - Online Travel Agent or Agency

UI - User Interface

PM - Property Manager

PMS - Property Management System

PMC - Property Management Company

Common acronyms for OTA’s: ABB (Airbnb), BDC (Booking.com) GVR (Google Vacation Rentals) HTG (HomeToGo)

Airbnb, HomeToGo, Vrbo, and Google Vacation Rentals are in the Boost New User Interface.

Booking.com is in the Boost Original User Interface.

Support is handled in our Support Portal.

1. Go to:  https://support.bluetent.com/    

2. Click on Submit a Ticket

Open

3. Enter your information

4. Choose Rezfusion Boost as the service

5. Enter all the relevant information into the Description field.

• Examples:

  • Details on what the issue is - the more details the better!

  • Listing name(s), reservation ID(s)

  • List of tax rate(s)s or fee name(s) that are involved with the issue

  • Rate differences for pricing discrepancies

Support can assist you with tasks like: 

• Syncing/distributing listings

• Incorrect rates or fees

• Boost feature not working

• Reconciliation of pricing & fees

• Failed booking

Read below for information on how to handle booking failures. If you need more assistance please reach out to https://support.bluetent.com/.

The Booking & Commission report is located in the Boost New UI. Click Here to learn how to access the Boost New UI.

Boost connects to Airbnb, Booking.com, Vrbo, Google Vacation Rentals and HomeToGo. Please complete this form to add a new channel.

• Boost commission is collected on both rent and fees, but not on taxes 

• Boost commission is collected on any cancellation fees that were paid as part of a cancelled reservation 

If you see commission being charged for a cancelled reservation that you did not receive any money for, please provide documentation from the OTA showing that the reservation was cancelled in full, and the amount earned on the reservation was $0. This can be provided in whatever form is easiest for you – a screenshot, PDF, etc. You will need to send this to Billing@bluetent.com and be sure to include your name, the invoice you are referencing, and the reservation details. 

Boost allows you to map the amenities that you have set-up in your PM Software to the amenity terms offered by each OTA. If an amenity isn’t mapped in Boost then it won’t show on the OTA. See instructions below on how to view and map your amenities in Boost.

Note: All new amenities added to your PMS need to be mapped in Boost!

Anytime you add a new fee in your PMS you need to map that fee in Boost.

All new listings added in your PMS need to be published to all OTA’s connected by Boost.

All listings inactivated in your PMS need to be unpublished from all OTA’s connected by Boost.

Click here to learn how to unpublish a listing.

You may increase your rent and fees to cover commissions by adding a price adjustment. Boost will send OTA’s your Rent x the price adjustment.

• Price adjustments can be added to the rent on the listing level and on flat rates fees in Fee Mapping.

• The amount must be a % increase.

• For assistance determining the increased amount, please contact https://support.bluetent.com/

Validation errors are usually caused by missing information.

We compiled a list of frequently asked questions just for Airbnb. https://bluetent.atlassian.net/wiki/spaces/PROD/pages/1910243329

Visit Airbnb Help Center at: https://www.airbnb.com/help?audience=guest

Please read this article from Vrbo.

https://help.vrbo.com/articles/Can-I-transfer-my-listing-to-another-person