Boost New UI FAQs

OTA - Online Travel Agent or Agency

UI - User Interface

PM - Property Manager

PMS - Property Management System

PMC - Property Management Company

Common acronyms for OTA’s: ABB (Airbnb), BDC (Booking.com) GVR (Google Vacation Rentals) HTG (HomeToGo)

Airbnb, HomeToGo, Vrbo, and Google Vacation Rentals are in the Boost New User Interface.

Booking.com is in the Boost Original User Interface.

Support is handled in our Support Portal.

1. Go to:  https://support.bluetent.com/    

2. Click on Submit a Ticket

Open

3. Enter your information

4. Choose Rezfusion Boost as the service

5. Enter all the relevant information into the Description field.

• Examples:

  • Details on what the issue is - the more details the better!

  • Listing name(s), reservation ID(s)

  • List of tax rate(s)s or fee name(s) that are involved with the issue

  • Rate differences for pricing discrepancies

Support can assist you with tasks like: 

• Syncing/distributing listings

• Incorrect rates or fees

• Boost feature not working

• Reconciliation of pricing & fees

• Failed booking

Read below for information on how to handle booking failures. If you need more assistance please reach out to https://support.bluetent.com/.