Airbnb Cancellation Best Practices

Cancellations are handled via the Airbnb dashboard.

If you do cancel on a guest, it can negatively impact where your listing appears in search. Avoid cancellations whenever possible and contact your Airbnb Market Manager immediately after making a cancellation if you believe there is an extenuating circumstance.

Cancellations will automatically be applied to your property management software availability except for users of Property+ and FRS platforms which will need to be manually updated. Boost billing will reflect any cancellations and modifications.