Airbnb House Rules Best Practices
By providing House Rules, Property Managers can set expectations for the visit and allow for a more positive experience for both Guest and Host. In this guide, we demonstrate how to convert a Rental Agreement into a set of House Rules.
What are Airbnb House Rules?
House Rules are a great opportunity to set expectations for guests. The rules appear on your listing page before the guests book so that they can review the rules before booking the property. This benefits hosts by allowing them to be upfront with their expectations and can help eliminate any surprises for guests upon arrival. Think of the House Rules as an opportunity to present a version of your rental agreement to potential guests on the property. Borrowing language from existing rental agreements is a great way to expedite the process of creating House Rules. Just be sure to pay attention to things that are NOT allowed in the House rules. Learn more below.
Some examples give by Airbnb here: https://www.airbnb.com/resources/hosting-homes/a/setting-helpful-house-rules-21 are:
“We don’t have pavement, we have mud, so we ask that shoes are removed because the house is carpeted,” says Juliette, a Host Advisory Board member in Nairobi, Kenya.
“Please close and lock all windows and doors when you leave the suite,” say Dave and Deb, Hosts in Edmonton, Canada.
“Please do not keep any food in the bedroom,” says Momi, a Host in Honolulu.
What to Include
Below are some suggests on what to include in your House Rules. Please note that all properties are different and some of the items below may not apply in all cases, and that the following list is not meant to be all-inclusive.
Smoking Policy
Pet Policy
Check-In and Check-Out times
Parking
Lights Out/Quiet Hours
Security/Damage Deposits
Insurance Policies
Optional Fees or Add-ons
What To Leave Out
Payment Methods
Since Airbnb handles all money exchange between the Guest and the Host, it is not recommended and in fact, not necessary to include this in your House Rules
Cancellation Policy
With Airbnb as the merchant of record, they will handle enforcing of the cancellation policy on your behalf
Leaving out the Cancellation Policy will also prevent confusion and disagreement in the interpretation of the policy
Contact Information
House Rules are free and accessible on the Airbnb website, therefore we recommend not including any names, phone numbers, or addresses
Airbnb scans for any kind of contact information and may cause your listings to become Invalid
Additional Resources
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